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Entropyman
Neighbour
Joined 2 years ago
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Re: Internet disconnected without consent
Thank you for all of the responses. I have cleared it with an agent this morning. Someone made a mistake, and disconnected us on the same day (within a few hours of notification), not allowing me enough time to rectify the mistaken address. It is good to know what the normal policy is. Mistakes happen, it was frustrating, but the people who helped me this morning were great. Cheers everyone5.3KViews1like1CommentRe: Internet disconnected without consent
The disconnect was done in error. We are still without service. I believe someone thinks our address is their new one. I am just frustrated that we didn't get more than a few hours notice about our service getting cut. I feel like we should have had at least a day of notice. Cheers5.3KViews0likes5CommentsInternet disconnected without consent
Hey! I had a missed call today from a Telus agent saying that someone said they moved into our apartment and we were getting disconnected. We didn't get home until after normal buisness hours, but became very disappointed that we were cut off from our internet. We are regular customers who always pay our bills on time. What is the normal policy for internet providers when they disconnect your service without your consent? If this is a normal Telus protocol, I'd rather take my buisness elsewhere. Please advise on how to stop this from happening in the future. CheersSolved5.4KViews0likes7Comments