Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Customer service

Hi, where would one go for customer service when your having issues? We sent our internet hub off to get repaired. We did not get our hub back but a different one. I know it is a different one because we have a wifi antenna and this hub does not have...

Resolved! How To Connect Telus WIFI to Chromecast Ultra

This is so frustrating! My Chromecast will not connect to my new wifi? I have to manually place the wifi address into the app. I'm not sure if the address is all one word Telus_ _ _ _ or 2 words Telus (space) _ etc., or what security if any I have?I'...

REV_G by Just Moved In
  • 1 replies
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Resolved! DNSSEC

I am hoping there is a TELUS techie on this forum. My question is, does TELUS DNS support DNSSEC? Thank you.

Resolved! Telus Wifi Hub replacing T3200

Just received a Telus WIFI Hub in the mail.Current setup is T3200 and 4 Boost units. The T3200 lives on the main floor, connected to the ONT in the garage via an ethernet cable coming from the wall.The coax for the OptikTV boxes connects to the T3200...

Resolved! How can I upgrade my router if I have optik TV?

I have a telus T3200m router and I have been having problems with port forwarding on it for over a year now (see below link for info). Regardless, if I wanted to upgrade my router, what could I do to make sure optik TV still works, but also make the ...

Resolved! Home Phone Service

Does Telus have different rates for different areas in the province ? I pay 17 for home phone in central Alberta and a friend pays $40 for home phone North west of Alberta.

Cherthr by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Connecting my own router - which unit do I connect to?

When my purefibre was installed a few days ago I asked the installation tech which unit should connect to if I decide to use my own router, which I have decided to do so I can create my VLANS ect for new IoT connected devices, keep using my existing ...

Glenstr by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Access to Telus My WIfi

I tried to log in to the Telus My Wifi app but it won't accept my login credentials. I tried to reset my password 2x and then uninstalled and reinstalled the app but same thing. I have devices which I put on pause which cannot access the wifi connect...

arbee112 by Just Moved In
  • 2 replies
  • 0 kudos
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