How to get updated router/modem?

[Jayngo]

I just updated to faster internet at home and they didn’t send me new hardware ? I’m still with the very old modem that I first got 5 years ago (telus t3200)

[Nighthawk]

What speed is your internet? I'm using the T3200 on gigabit fibre with no issues. 

[Jayngo]

I have Telus internet 250 and I can’t even use the wifi while standing in the same room as the modem sometimes.

[jackrabbit000]

Have you tried changing to different channels and bandwidths on your 2.4 and 5 Ghz wifi?

[Jayngo]

How do I do that?

[jackrabbit000]

Same. Have 1 gig fibre on a T3200M with no problems either.