Forum Discussion

Jayngo's avatar
Jayngo
Neighbour
2 years ago

How to get updated router/modem?

I just updated to faster internet at home and they didn’t send me new hardware ? I’m still with the very old modem that I first got 5 years ago (telus t3200)
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
2 years ago

What speed is your internet? I'm using the T3200 on gigabit fibre with no issues. 

  • jackrabbit000's avatar
    jackrabbit000
    Leader
    2 years ago

    Same. Have 1 gig fibre on a T3200M with no problems either.  

  • Jayngo's avatar
    Jayngo
    Neighbour
    2 years ago
    I have Telus internet 250 and I can’t even use the wifi while standing in the same room as the modem sometimes.
    • jackrabbit000's avatar
      jackrabbit000
      Leader
      2 years ago

      Have you tried changing to different channels and bandwidths on your 2.4 and 5 Ghz wifi?

      • Jayngo's avatar
        Jayngo
        Neighbour
        2 years ago
        How do I do that?
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