Forum Discussion

LorneJack's avatar
LorneJack
Neighbour
2 months ago

Hisense tv remote problem

I have just signed up with Telus TV and have found many obstacles to having a smooth user experience. (And getting the correct info is a royal pita)

my latest problem is pairing my Hisense TV (58A51HUV) to the Bluetooth remote. The startup/install process recognizes my Hisense TV and initially allows mute and volume controls but when selected does not work. 
I’ve tried manually entering codes using the Telus list for Bluetooth remotes but none work. 

any ideas? 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 months ago

    Thanks for reaching out. We understand how frustrating it can be when setup doesn’t go smoothly, especially with pairing your Telus TV remote to a Hisense TV. Unfortunately, we aren’t able to troubleshoot remote pairing issues from here, as this can depend on the TV model and the specific Bluetooth implementation. To get this resolved, please contact tech support at support.telus.com/home-expert-sm

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