Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 890 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8874 Views
  • 61 replies
  • 2 kudos

PureFibre 1.5Gbps install experiences/ hardware

Has anyone upgraded to the 1.5Gbps PureFibre recently? I have the older ONT connected to Telus Modem/Router setup and they came to install SFP+ today. However, the Telus support couldn't get the SFP+ to provision correctly and it actually resulted in...

rjb75 by Connector
  • 813 Views
  • 1 replies
  • 0 kudos

Accessing multiple Gmail accounts

I travel with my job. When I am out of town I used to be able to access m,y email account at Telus webmail by putting in my p/word after my email. Now if I go to mail.google.com it goes to a gmail account I have with a specific organization I am a me...

RonR1 by Just Moved In
  • 439 Views
  • 1 replies
  • 0 kudos

Switching to Gmail

So, I am totally upset with this. I really hate gmail and want nothing to do with it. I guess there isn't a way to opt out, so am I going to have to change my internet account with Telus to get a private mail server? Any recommendations?

LynneC by Just Moved In
  • 554 Views
  • 3 replies
  • 1 kudos

Call Screen list

Hello My call screen list is full. I use it to screen frequent spam calls so I really don't know the numbers on it yet I need to enter the phone number to remove it from the list. How do I get a list of the numbers on it?

Contacting Support

Hello,Does anybody know any other ways of contacting Telus Support, except calling them or chatting? I can't waste another 3 hours of my time calling on other planet and nobody is on the **bleep** chat.I've had enough, I'm losing my patience...! And ...

Now by Neighbour
  • 1262 Views
  • 5 replies
  • 0 kudos

Email About Overdue Equipment

Hello, I received an email this past Tuesday, July 21, 2020 telling me that my wife he not returned the internet equipment to Telus. I did sent the equipment last year in June. In the current email it says that they give me until June 23, 2019 to ret...

KMP by Just Moved In
  • 569 Views
  • 1 replies
  • 0 kudos