After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
The FXA5000 hub on my purefibre account continuously connects to the internet for a few seconds and then disconnects and retries. This is resulting in about 20% packet loss, which makes my connection pretty much unusable. I have a laptop directly wir...
I signed up for the $75 a month internet plan ($85 a month with $10 off for koodo/telus phone plans) and they are refusing to apply the $10 discount for me. I have called twice so far and both times they told me they will call me back to set the disc...
I have Call Control turned on for my landline. It's blocking occasional spam calls according to the call log. Recently, though, I have had a few unrecognized calls get through (that I did not pick up) that do not show up in the Call Control log after...
Last year the fibre was dug through all our yards. There are still several holes in driveways not repaired. Who do we talk to about getting the job finished?
Fibre optic work destroyed my front lawn and wrecked my irrigation. Any idea how to get Telus to fix the mess they made?
I have credit on my account. The website says it will be sent by cheque to the address my service was with - I no longer live at this address and if it's sent there, I will NOT receive the cheque.HOW do I actually receive what I am owed by Telus? The...
Can the Boosters provided from Telus work with a 3rd party router I’m going to buy or can it only work with the modem/router that Telus providedThank you in advance.
My 5 Ghz WiFi band keeps dropping the signal. Like each time I'd leave my iPad alone for a few hours or I'd be watching Netflix and then the WiFi would just die and I'd have to disconnect and reconnect to it. These are the settings in Advanced Set Up...
Hi, I am doing some renovations in by house and I want to run two fibers in the walls while it is exposed. I have an existing 50 meter fiber, would it be a bad idea to cut it half, install the two fibers and have service tech connectorize them on sit...
Can anyone point me to an authoritative specification from Telus on what type of fiber should be installed between the fiber demarcation point and the location of the indoor wiring hub? I realize Telus prefers empty conduit but that might not be poss...
