Internet & Home Phone
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Recently joined Telus fiber plan, but was charged additionally.

Hi I recently joined Telus fiber optik plan (1000 GB), upon checking my first bill, I was charged additional $18 for home security plan, which I did not agreed to enrolled with. Please contact me immediately to cancel this part of the plan which I ha...

by Not applicable
  • 1 replies
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Help with modem b20T

HI Is ther a manual for this modem B20T? Is there an advanced menue with this modem I want to assign some static IP addresses to some devices. CheersJoe

Joe59 by Just Moved In
  • 2 replies
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smarthub login not working

I have a telus Internet via Rural Smart Hub(uses sim card)-SmartHub Business. The instructions that came with is say to use this app to help with issues. It even has a qr code to download this app. I can not login to the app all. Just the web interfa...

Toddz by Just Moved In
  • 1 replies
  • 0 kudos

Managing home wifi phone for mentally disabled customer

I am the mother of a mentally disabled son for whom I have purchased a Telus wifi home phone. He is often victimized by "friends". In this case, people who come into his apartment where he lives alone to use his home phone. To minimize his exposure t...

mstacey by Just Moved In
  • 2 replies
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OVER CHARGED monthly billing

Hi Teillus Support, I have been using Tellus Internet, PureFibre Gigabit Unlimited, 2 years contract, and the payment is $110 / month Around Dec 10 - Dec 14 2022, I made an appointment for moving the router from ground floor to the basement ( in the ...

minhphan by Just Moved In
  • 2 replies
  • 0 kudos

Enable YouTube

If I know I couldn’t add a PIN or disable YouTube app on Telus, I will never use Telus. We were using Shaw before, Shaw allow us to add all the PIN for such as YouTube app or Netflix. Every time my child wants to watch YouTube or Netflix on TV, he ha...

4ever by Neighbour
  • 4 replies
  • 2 kudos

Telus Didn't Honour Contract

Our contract was coming to an end and we spoke to a Telus agent about renewing. They said they could and quoted us a price, and we agreed to it. Just received our first bill after that conversation and Telus didn't honour that agreement. In fact, the...

Not Receiving Internet Usage Alerts by Email

I used to receive internet usage alerts when my usage reached 75%, 90% and 100% of my plan's allowance, but I have not received an alert for over one year even though I have often exceeded 75%. My account 'Usage Details' indicates that I should be re...

RFBT by Just Moved In
  • 1 replies
  • 0 kudos
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