Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Slow internet speed

I have been paying for 5G 300 mbps and only get 60-100mbps. I have tried to get help from Telus with no luck. Their overseas emplyoyees could not find their way out of a wet paper bag. I wonder how many of thei customers have had this problem. We sig...

Teddydog by Just Moved In
  • 3 replies
  • 0 kudos


Modem does a Random reset lose connection on all Wi-Fi devices Takes up to an hour for complete restoration Boosters take the longest to come back

trowe50 by Friendly Neighbour
  • 4 replies
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Router interface bug reports

I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.

Resolved! Telus email arrives blank in my gmail inbox

Why does every email sent to my Telus account arrive in my inbox without body content? This happens consistently and I wonder why. It doesn't matter whether I open my gmail inbox through Outlook (my default), or on my phone or in gmail webmail, it's ...

vanthien by Just Moved In
  • 1 replies
  • 0 kudos

Tech had me install app

a tech had me install an app called techsee instant mirroring so they could observe me complete a speedtest. Is this normal? I just want to make sure I didnt install a malicious app?

bigry68 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Enterphone and internet line

Hello!Recently moved into a new condo and had wifi/internet set up. We have a phone that we plug into the same line for our enterphone and was told we needed a DSL filter. When the phone is connected to the DSL filter and the modems are connected as ...

Cweber27 by Neighbour
  • 8 replies
  • 0 kudos

Changing dns server with telus fibre modem

I have the telus installed Technicolor FXA5000 version Egyptian Blue 20.3I have looked everywhere and I can seem to be able to set custom static dns anywhere any help is appreciatedthank you, ahmed

ahmed750 by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! adding a wifi6 router to my white telus wifi hub

hi there, ive tried looking through the forums but couldnt find any thing concrete.i currently have optik tv and telus fiber internet. the fiber goes to an ONT then the white wifi hub. can i simply plug the TPlink AX5400 router into the wifi hub or w...

Friendliest neighbours