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Unable to access my email

Just Moved In

When I navigate to My Telus / Internet/ email.  I get this error. (Screenshot below).   I'm trying to reset my Telus email password.   I keep trying again.  Nothing happens. 


Screenshot 2024-05-16 at 8.28.20 PM.png


Community Power User
Community Power User

I'm not sure why you are seeing that.


Telus email is essentially a version of GMail. You should be able to go to GMail and enter your email address and when prompted for a password this is a link for Forgot Password.

Just a long time customer hoping to help.

Just Moved In

I understand that Telus email is using Gmail.   Im unable to access my Telus email via Gmail,  it re-directs me to My Telus to reset my password.   When I do I as Im told as per Telus,  that's  the error I get.      Telus help hasn't been able to assist me with re setting the password.    Very frustrating.  


@icon Hey - I would suggest contacting our team for assistance. You can call us at 1-888-811-2323 or use the chat system in