Internet & Home Phone
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Townhouse fiber optic access issue

I have been wanting to have Fiber Optic for years. To this day, my unit still cannot get it. I do not want to stuck with SHAW. But all my neighbors in my complex are all with Telus Fiber Optic. Is there a reason why my unit cannot get access to it bu...

cocobeex by Neighbour
  • 1074 Views
  • 2 replies
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Intermittent Connectivity on hardwired connection

Hello. I've been experiencing intermittent connectivity for a few months now and it's super frustrating. I have tried a long list of potential solutions such as: modem power cycling, reinstalling network adaptor and drivers, replacing ethernet cable,...

Utility Box Damaged

There is a damaged utility box in my neighborhood (missing door, wires exposed). Can I please be provided a contact number or email to report this.

sjssjs by Neighbour
  • 3524 Views
  • 7 replies
  • 0 kudos

Philips hue Bridge wont connect

Help!! I just moved in and very excited to set up my new Philips hue smart lights. I plugged in the bridge to my router and the 3rd light (to show connected to internet) is blinking. I tried searching the forums for answers and tried to usual suspect...

tsnow8 by Neighbour
  • 2699 Views
  • 3 replies
  • 0 kudos

Internet not working

My internet hasn’t been working for days. Constantly kicking us off. I need it fixed. I work online and my kid does her college online and is now so behind she may be asked to leave the program! I called Telus several times and they say they won’t se...

MSaw by Neighbour
  • 672 Views
  • 1 replies
  • 0 kudos

Telus WiFI Booster Browser Access

Hi All -- I used to be able to access my Telus boosters through a browser app and see the connections -- speed etc. There was always a warning about insecure content but I was able to get in and view the booster connections on a web page. A day or so...

Reimbursement

Hello, I have been on the phone with Telus for 4 hours with technical support, I have been on hold for customer service for one hour, I would like to send an invoice for my time, who do I send it?I would also like to have the internet Plus which you ...

LVEB by Neighbour
  • 1650 Views
  • 4 replies
  • 0 kudos

Resolved! Port Forwarding on Telus Wi-Fi 6 Booster

I am a new subscriber to Telus. I would like to set up port forwarding for my NAS. Can I do so on the Telus Wi-Fi 6 Router/Booster? The Model shown in the bottom is B21A (HW ver.: R02). Many thanks.

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