Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 874 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8825 Views
  • 61 replies
  • 2 kudos

Unable to contact Office VPN through ZTE modem

First off. This is my first post. Does anyone from Telus read these posts and care if things get resolved here?I've got a business account with a paid static public IP address. Our public if address shows our ZTE modem has about 6 available TCP ports...

Turkey by Just Moved In
  • 316 Views
  • 0 replies
  • 0 kudos

Telus.net email account asking for a Device Policy?

I migrated to the Google Suite a couple months ago with no issue, everything has been working fine. Today on my android phone I got a notification that my telus.net account requires me to sign up for an Android Device Policy, wtf? Why would I ever al...

aelam by Just Moved In
  • 836 Views
  • 4 replies
  • 1 kudos

Telus internet is unstable

For the pass couple of month, internet signal has been unstable. It goes on and off through out the day, and it is very slow at times. I just upgraded to the 75 package, hoping it would be more stable, but it is not working. Still have to unplug my m...

Yin1 by Just Moved In
  • 2392 Views
  • 6 replies
  • 0 kudos

TELUS Wi-Fi Hub - block Minecraft Java for player

Hi, i need help... tell me what to try!I try to reach a Minecraft Java server, 2 years old game.Since i have the new TELUS Wi-Fi Hub i can't play.If i use my LTE phone by sharring, it's work.I try :Firewall IPv4, IPv6RebootStill don't work*It tryied ...

RoSsty by Just Moved In
  • 392 Views
  • 0 replies
  • 0 kudos

Need to open ports

I require access to TCP ports 80, 443, and 6112 for a game I run regularly, Guildwars. I had Telus installed yesterday and now cannot log in to my game and believe that this is the issue. How to I or Telus allow access to these ports for the game. Al...

JamesGood by Just Moved In
  • 537 Views
  • 2 replies
  • 0 kudos

hardware firewall

Hello,I am using Telus fibre to the home service. I am also using the Actiontec modem T3200M at home. I would like to know if there are any recommendations for a good hardware firewall available? I am using Windows 10 Pro version 2004 software firewa...

Colman by Neighbour
  • 1033 Views
  • 1 replies
  • 0 kudos

Customer service & Billing

Waiting for the second time this month to complain. Spent hours trying to get billing straightened out after MONTHS of Telus failing to get bill correct. Finally got response at third tier of Customer Service (alleged supervisor). Promised would do c...

kal11111 by Just Moved In
  • 519 Views
  • 2 replies
  • 0 kudos

DSL Link Up Time

Hi All, My wifi has been dropping sporadically over the last few months. To resolve the issue I have tried to disconnect devices, moved router location, turned off steering and performed a factory reset on the Actiontec 3200 modem. I have recently no...

Chewy77ca by Just Moved In
  • 707 Views
  • 3 replies
  • 0 kudos