Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Type of injector used on fibre optic line?

I want to move the Fiber Terminal Box installed by Telus. What is the type of connector used at the end of the fiber Optik line? Can I purchase an extension cable? If so, what do I look for to order?I just need to move it about 1 metre further up the...

Riderat by Just Moved In
  • 2 replies
  • 0 kudos

Is this Telus or scammers

I received a text from 777222 today which reads this Hi it's TELUS. We have detected that your modem is nearing the end of its life, and would like to offer you a replacement so that you can get the best internet experience.Please reply ACCEPT, DECLI...

Raceface by Just Moved In
  • 13 replies
  • 1 kudos

Service fee $150 for Telus line repair?

When my internet service failed, I called support. A technician onsite determined that the fibre line had failed at a junction box that Telus installed. The fibre was dangling from the top of the pole and detached from a junction box. It was clearly ...

Request ONT connector?

Currently I have Fibre going to my Alcatel Lucent modem that plugs into my Ubiquiti USG. I am getting a new Dream Machine Pro SE and would like to connect the Fibre directly into the SFP port. I see the new modem Hubs are all combined and have a remo...

mrhector by Organizer
  • 1 replies
  • 0 kudos

Intermittent internet

We moved within our small city beginning of February.. modem was in dining room .. said couldn’t be moved. Home office is 3 bedroom furthest away from modem. Internet is intermittent every day. They have changed modem. Put in a booster. I’m fed up wi...

Maisie by Just Moved In
  • 4 replies
  • 0 kudos

Telus Connect App - Remote Access

Is it possible to configure the T300M / Boosters to allow remote access via the Telus Connect App? Would be interested in having the ability to enable or disable devices and schedules while outside local wifi via cellular data. Thanks.

Chrisq by Organizer
  • 3 replies
  • 0 kudos

check phone line notice on phone

My telephone line came unplugged from the modem. I have tried to plug it back into the modem but I still get the "check phone line" message. It doesn't seem to matter which spot I plug the line into, it still won't work. I have unplugged all lines fo...

terry1915 by Just Moved In
  • 2 replies
  • 0 kudos
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