After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
(copying this up from deep in another thread so it might get noticed better) We ordered an upgrade to 3G service back in Oct 2023. It's been nothing but a nightmare over the last 4 months trying to get this service. We have repeatedly had techs not s...
How do I file an online complaint with Telus (B.C.) The chat bot provides a link to a contact form, but nothing happens when I click on it. Had a pretty bad experience with a telus marketing call tonight and need to report it.
I had registered for 2.5 Gb fibre with Telus on November with the promotion of free Samsung TV, but it is almost 3 months now, there is no TV. I called Telus many times and they just keep creating tickets for what they said that they will ask about t...
Currently the best service Telus can offer for internet in our area is DSL 10mb up and 50mb down, which in today's market is well below average. On top of that we are constantly hit with offers to upgrade to fibre, yet there is no fibre infrastructur...
I’m in a new community, called Glacier Ridge. There’s no PureFibre here yet and the whole community is on Shaw. Due to this not only has the internet been slow, it has also been randomly disconnecting. I had Telus as my old provider for my old home, ...
It’s February 2024 and I’m new to Telus as of December. I just wanted to check with forum members to see if anyone has resolved the CE Smart switches being unable to pair with Telus equipment? I’ve tried everything I could think of temporarily turnin...
the fibre optic cables are installed throughout the area and I have a cable right to my phone box. But nothing from Telus to indicate when we might get things hooked up. I'd really really like to have something faster than 2.5Mbps download time. Anyo...
Can a technical be discharged to 1249 Valley View Drive in Sparwood, BC to check on possible damage to TELUS tub. Shaw technician confirmed that there was no damage to Shaw pedestal. Thank you!
I feel like Telus is stealing my money maybe I’ll get some help nowI am paying for internet 1000 and getting speeds from 87- 310, In March of 2023 had a technician come out to fix my problem with slow internet I was experiencing, he came and installe...
I was on hold for hours and bill was incorrect not to mention slow signal , you have 1 job provide internet services . disgruntled customer asking for rebates because of the lousy performance
