Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

So many problems getting 3G service running...

(copying this up from deep in another thread so it might get noticed better) We ordered an upgrade to 3G service back in Oct 2023. It's been nothing but a nightmare over the last 4 months trying to get this service. We have repeatedly had techs not s...

YYJMSP by Organizer
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Complaint regarding phone marketing

How do I file an online complaint with Telus (B.C.) The chat bot provides a link to a contact form, but nothing happens when I click on it. Had a pretty bad experience with a telus marketing call tonight and need to report it.

When will Telus come to my area

I’m in a new community, called Glacier Ridge. There’s no PureFibre here yet and the whole community is on Shaw. Due to this not only has the internet been slow, it has also been randomly disconnecting. I had Telus as my old provider for my old home, ...

Saadafsy by Organizer
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CE Smart Plugs

It’s February 2024 and I’m new to Telus as of December. I just wanted to check with forum members to see if anyone has resolved the CE Smart switches being unable to pair with Telus equipment? I’ve tried everything I could think of temporarily turnin...

fibre optic service in whonnock?

the fibre optic cables are installed throughout the area and I have a cable right to my phone box. But nothing from Telus to indicate when we might get things hooked up. I'd really really like to have something faster than 2.5Mbps download time. Anyo...

Resolved! Telus Tub (possible damage)

Can a technical be discharged to 1249 Valley View Drive in Sparwood, BC to check on possible damage to TELUS tub. Shaw technician confirmed that there was no damage to Shaw pedestal. Thank you!

1249 Valley View (1).jpg

Worst experience I ever had in my life!!!

I feel like Telus is stealing my money maybe I’ll get some help nowI am paying for internet 1000 and getting speeds from 87- 310, In March of 2023 had a technician come out to fix my problem with slow internet I was experiencing, he came and installe...

Aomar by Neighbour
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poor service

I was on hold for hours and bill was incorrect not to mention slow signal , you have 1 job provide internet services . disgruntled customer asking for rebates because of the lousy performance

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