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RondG
Neighbour
Joined 2 years ago
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The worst customer service
Someone help. I have never had such awful and useless customer service. This past month a have spent hours and hours trying to get help in 2 simple issues. I get almost weekly calls from Telus to harass me about new services, etc. but when it comes to issues they have no support. The customer reps don’t seem to understand what I am telling them what service I need. I recently just needed home internet connected. A simple request. They book the wrong tech and then the tech never shows. Call Telus ( talk to an human after at least an hour) and the tech canceled because wrong tech booked. No call about the cancelled service. The mangers/supervisors also don’t understand. I finally got a local manger to handle the one issue and she was able to solve it. Now the other issue is still not solved and needs to be soon. Anyone thinking of switching to Telus…don’t do it!5.3KViews7likes7Comments