Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! FXA5000

Does the FXA5000 Smart Hub have internal battery backup in case of a power outage?

mrrob77 by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Some traffic seems slower than others

I noticed during my trial of purefiber that some services I use appear to be slower than when I use those same services on another internet connection.Does telus throttle or change the speed of some protocols on the pure fiber network?

Kyl by Helpful Neighbour
  • 8 replies
  • 0 kudos

Buying Sim Card

Dear Sir or Madam, HiI am Hamed Moradian, an international university student at UCW. My wife and I are arriving in Vancouver in December 2023. My university begins in January 2024. After I arrive, I would like to buy SIM cards and a phone for my wif...

Resolved! Graffitied Utility Box - Request to be Wrap

There is a utility box service right across from my bedroom window across the streets just beside a Elementary school, lots of bulgar writing on it and its highly inappropriate for the kids to see while walking by. Could someone please butifify my ne...

Tonixzmac by Just Moved In
  • 2 replies
  • 0 kudos

Help desk no help

Trying to get fiber hooked up to our new to us house. 1st tech found fiber cable broken. He rebooked a service call. 2nd tech arrived found the cable not repaired. Confirmed no signal from main box. Escalated ticket. No response so we have spent abou...

Signed up for PureFiber and it has been AWFUL

We recently moved to a neighborhood that had Telus Fiber in it, we were excited to increase our speeds as we both work from home and do a LOT of international online meetings. Having fiber would stabilize our connections and our meetings would go smo...

CG39 by Just Moved In
  • 4 replies
  • 1 kudos

Telus optik tv

If you have the same internet which is telus and your streaming no cable and you purchase a movie on youtube. also someone else has a optick TV and cable with telus in your home. can it show If you payed for a movie on youtube if someone gets a bill ...

bublegum by Just Moved In
  • 1 replies
  • 0 kudos
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