Internet & Home Phone
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Why is our account up more than 22%?

Our internet usage has not increased, and we have canceled AMD and Sports TV channels. Yet, our account is over 22% more expensive than last year. As long-standing customers, we want to understand why we must repeatedly ask Telus the same question.Th...

Absolute nightmare

I tried moving my address for service today. The move will take place later this week. I also upgraded my service. The "Loyalty Team" said I was good to go for that date and then we hung up. My internet at my current address is now turned off at my c...

Mr3 by Neighbour
  • 292 Views
  • 1 replies
  • 0 kudos

Routing issue to Denver

Hi, I'm experiencing network problems to this IP: 84.17.63.29 Apparently, all my traffic towards that IP is experiencing network problems. I ask you to please investigate and adjust routing in order to have good networking to that destination network...

tact by Friendly Neighbour
  • 1081 Views
  • 12 replies
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Resolved! Customer service? Where?

My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment. Now, if I was in Can...

Resolved! connecting Coaxial using MoCA

I would like to establish a connection between the modem in the basement and an upstairs room wired with Coax. Currently, the single Coaxial connector on the modem is already in use: connected to another Coax cable (then MoCA 2.0 to modem) to the mai...

abh by Neighbour
  • 980 Views
  • 4 replies
  • 0 kudos
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