Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus Smart Hub Cell Booster

In September 2023 I signed a 2 year deal with TELUS because they were Boasting Fast, Reliable, Rural home internet service with speeds up to 100Mbps. So far this has been a complete disappointment. My internet has been running 50% at best probably cl...

Problems with Telus

I had been promised a new plan since January 2, 2024, since Telus as had no problem over charging me for internet services for the last few years with an outdated plan. I have spent over 6 hours of my time on call and waiting over the phone with repr...

ksdjarvis by Just Moved In
  • 2 replies
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Fiber optic installation

Hi looking forward to getting Telus fiber this summer it is finally coming to our town and more importantly my road. Now when it gets here how many connections are provided? Do I need to get a splitter (1x16)? I want a direct line to my computer to g...

Doverbeck by Just Moved In
  • 1 replies
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Calgary Strathcona Park Fibre Service

I am writhing in regards to the awful connection (Copper) we have been having over the past month or so. Very similar to many of the posts I have been reading. I’ve had 2 service people out the last 5 days to try and resolve the problem and the lates...

SSera21 by Just Moved In
  • 1 replies
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Resolved! Unstable Internet/Damaged Underground Cable

Telus did an installation for us Feb 17. We had an unstable connection. Feb 22 they said they did work outside. We still had an unstable connection. They've changed out the NAH and two boosters. 4 tech appts (one tech locked himself out if his vehicl...

How accurate is data usage in the app??

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy by Friendly Neighbour
  • 3 replies
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