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Why do my discounts keep gettting removed???Internet,Optik, and Mobility

Eclulu
Just Moved In

Hello, my discounts keep getting removed and I have to keep calling back. I was told that they would be for 24 months...I have wasted so much time and effort calling and calling and I have newborn, this has been very stressful and I might have to call again!? WHY?! I'm so frustrated and tired. Can someone please help me resolve this once and for all?

 

2 REPLIES 2

Rocky3
All-Star

Have you made changes to the original line up. I have read here that making changes has eliminated a credit.

No, I have not changed anything at all and I was not notified of the discount being removed or what the reason was. I was on the phone for 2 hours just to get them to get the $15 discount back. At first, I was told it was no longer available and then had to go back and forth for awhile. After that, I still had to deal with my internet discount being removed too but I was so tired already I just agreed to a lower one but it's only for 3 months, I wanted to get the original discount back but I really didn't have anymore energy so I am here to see what else I can do. I'm just really tired if being in hold over the phone 😭