Blocked log in

[TFTCAR]

I am in Arizona and when I try and log into my telus the page is blocked and I get a error message, , Cloudflare Ray ID: 8f592cfbdb97a6f1. I have tried logging from my phone and two lap tops, I get the same error on every devise.

[DB73]

I currently can't login either from a PC. Get error message also. I'm in AB.

[FuzzyLogic]

I just tried the web and the app and both worked for me. I'm in AB as well.

[DB73]

Cleared my browser history and cache and that did the trick. I am able to login again from PC.

[Rocky3]

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@DB73 wrote:

Cleared my browser history and cache and that did the trick. I am able to login again from PC.

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were you outside of Canada before you cleared the cache?

[TELUS_Support]

@TFTCAR Are you using a VPN? If so, can you try disabling it to try logging in again?

[TFTCAR]

I am not using a VPN but thankyou.

[TELUS_Support]

It could be a token or geolocation issue. Can you try deleting all cookies/cache on one device and try again?

[TFTCAR]

I have deleted cookies and cache twice but no difference.

[TELUS_Support]

We'll send you a private message, check your Inbox!

[gsusini]

@TELUS_SupportCould you please send me a private message? We're unable to pay our bill for our Canadian site from the US because Cloudflare is blocking us. I haven’t been able to find an effective way to call and speak with someone directly.

[TELUS_Support]

Hi @gsusini - the easiest way to pay your bill is to go to your bank and pay it that way but we'll send you a private message