Forum Discussion
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo.
1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously.
2. Any fix in the plans for the Connect app?
Thank You
7 Replies
I've tried everything... Reboots, factory resets, logging in/out of the app, reinstalling the app, calling Support. I'm giving up. I was able to set my SSID/password via the webgui on the boost 2.0 thankfully, otherwise I'd be hooped.
Nice speeds on the wifi equipment vs the eero 7's I had, but after getting used to the eero app TELUS Connect is a shock.
Well so much with my Boosts showing up in my Telus Connect app correctly. Today suddenly it showed that I had no Boosts installed but all my Boosts were working, I still had perfect wifi in our house.
While writing this post I noticed the Connect app suddenly started working and showing all my Boosts again.
Telus you really need to get someone working to fix these issues with your Connect app. It’s been a long time where customers have been having these issues.
TELUS_SupportOfficial Support Team
Thanks for the feedback, LDX. Definitely not an ideal experience and we'll definitely pass this along to our product team.
- TELUS_Support
Hi LDX - when you have issues with the Connect app it could be fixed by doing a factory reset on the NAH. That may be what you did last time but we recommend doing that and checking if the issue is fixed
I had my NAH in bridge mode since March, but did a factory reset and re-installed my Boost 2.0 a few weeks ago. For the life of me I can't get my Boost 2.0 to show up in the app. I had Wifi+ installed yesterday and the new Boost 2.0 Lite only shows up in the "devices" category.
Would another factory reset of the NAH resolve this? It's incredibly frustrating, I've been on the phone with support 3 times for this, but all they can do is create an escalation and I never hear anything back after that.
- TELUS_Support
It's definitely worth trying a factory reset for sure.
