Forum Discussion
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I thin...
TELUS_Support
Official Support Team
Official Support TeamHi LDX - when you have issues with the Connect app it could be fixed by doing a factory reset on the NAH. That may be what you did last time but we recommend doing that and checking if the issue is fixed
I had my NAH in bridge mode since March, but did a factory reset and re-installed my Boost 2.0 a few weeks ago. For the life of me I can't get my Boost 2.0 to show up in the app. I had Wifi+ installed yesterday and the new Boost 2.0 Lite only shows up in the "devices" category.
Would another factory reset of the NAH resolve this? It's incredibly frustrating, I've been on the phone with support 3 times for this, but all they can do is create an escalation and I never hear anything back after that.
- TELUS_Support
It's definitely worth trying a factory reset for sure.
In my situation, I found powering off all the Boosts then powering them up one at a time, waiting until the status LED turns green first, seems to work most of the time. Sometimes I need to wait a while for them to show up with correct IP address on the Connect app’s network section. In all cases even if red colour or improper IP address (192.168.1.2) shows up in Connect app they are still fully working. It’s just a very buggy Connect app that Telus hasn’t managed to fix in over a year
