Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! I can't access

Hi guys, i need help on this. I cant access on my desktop but I can access it on my iPhone 5. Can someone help me on this whether what should I do to my desktop browser so I can get into the modem site?

Resolved! No more chat?

Over the past few days notice that chat is not working to communicate with Telus. Has telus discontinued the chat. Always get no chat agent available and then it disconnects.

Timmah by Neighbour
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How come new customers get really good deals & a free item when loyal customers get screwed after the 2 years is up, Never got a free item but have been a loyal customer for years....

Eo by Just Moved In
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Internet apps without internet

I saw on another thread that it is possible to access Youtube and Netflix via the Optik apps even without internet service. My uncle does not have internet so when I was over his place a couple of nights ago, I gave it a try. Sure enough, the Youtube...

dciarnie by Organizer
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Shaw vs Telus impression

I was a Shaw client for over 20+ years and now have joined the Telus band wagon for what I am feeling to be a bit of a mistake. It was sold to me as a fast dedicated service just to find out at time of my installation that I would only be able to joi...

FDz by Just Moved In
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T3200M and Lennox iComfort E30

Hi, This is my first post here as I'm recently back with Telus after almost 20 years with Shaw. I have 3 Lennox iComfort E30 units in my house. Each thermostat is hard-wired to its own base station, located in my utility room, about 10 feet from the ...

dbor by Just Moved In
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Resolved! Smart sockets

I had a Telus extender which showed me the 2.4 and 5g separately I was able to hook up my Teckin SP 10 smart sockets. The extender has been removed by a TELUS technician due to problems it was causing and apparently he thought we no longer need it. N...

Internet outage for 12 hours

My internet is pure fiber 300. Got internet disconnect since last night. Called Telus customer service this morning but will need to wait the technician to come until Sunday afternoon. Crazy to have no internet for 3 days.The modem is orange light. N...

PeterJian by Just Moved In
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BIG Picture Quality Improvement with Optik TV!

Wow guys, I noticed with the latest firmware/software update to the Optik TV boxes has vastly improved the picture quality. There seems to be far less compression on the channels. On my 4K tv now some commercials even look 4k. Some I not exactly sure...

jra2k1 by Friendly Neighbour
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Friendliest neighbours