Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Wifi cutting out

I find when I use FaceTime on my iPhone that my home Wi-Fi will cut out. Does anyone have a solution?

AnnM by Just Moved In
  • 0 replies
  • 0 kudos

Anyone have any success port forwarding cameras with T3200M

Hi Everyone, I just recently upgraded to the Gigabit Internet plan. I received the Telus Wifi Hub (white cylindrical shape modem) and I have tried almost everything that I can think of to try and port forward my 7 cameras so that I can view them remo...

Pbrise by Organizer
  • 2 replies
  • 0 kudos

What equipment is being used?

Okay, I think I will be switching over to Telus shortly for Optik TV and Gig Internet. I'm curious what equipment I will be receiving. After browsing the forums and the Telus website I can't tell if I will be receiving a T3200 or the Telus WiFi Hub? ...

Nautilus by Organizer
  • 1 replies
  • 0 kudos

Free iPhone from Telus email

Hi. I was contacted and told I won a free iPhone or iPad from Telus and was told I just needed to provide my credit card to cover the $3.00 shipping charge. I gave them my credit card thinking this was a legit offer. This was after I had a service ca...

Resolved! Ethernet ports

So recently I found out my Ethernet port in the wall doesn’t work so I went i my closet were the modem is and opened some metal box and someone had cut the wires and it was a Telus employee because they used to work but since one of the Telus employe...

Resolved! Rate changes while on 2 years contract

Hello, Just signed for to year contract with Telus, was reading my service agreement and now I am wondering.If there will be a rate increase, will it affect me while I am on my two-year contract?

Syman by Just Moved In
  • 3 replies
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Resolved! Gigabit Internet is slower than advertised much slower

Hi! First I want to say I am unsure if I have any wired or wireless devices with a gigabit connector, and my wireless settings are messed up right now anyways. However I know you can go into the t3200 router's advance settings and do a speed test the...

Duby by Just Moved In
  • 2 replies
  • 0 kudos

Static Route Settings on Telus Mesh Hub

Just got my T3200 replaced with the new Acadian Mesh Wifi Hub. Anyone know if there is a way to add static routes? I remember reading awhile back the T3200 had ways to access the hidden menu for additional advanced settings. I have a pretty complex n...

j0nb by Just Moved In
  • 2 replies
  • 0 kudos

Internet Outage

Is there currently an internet outage in the lower mainland area? I’ve been unable to access the internet for a while now and have seen several reports online suggesting the same issue. When will it be up and running again?

AnnaK by Just Moved In
  • 2 replies
  • 0 kudos
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