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Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.
Help contacting a human from Telus
I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back regardless of what I say. Is there an email I can reach somebody with?Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment. Picture: this set of equipment has stayed like this from the first day to last day. Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error. Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
The TELUS Wi-Fi booster is only extending the main SSID and not the Smart Network.
My TELUS Wi-Fi booster is only extending the main SSID and does not appear to boost the Smart Network. Devices connected to the Smart Network are not benefiting from the booster’s coverage. Is this expected behavior, or is there a way to configure the booster to extend the Smart Network as well?Outlook 365 stopped working suddenly, why?
My wife was working in Outlook 365 yesterday morning and it suddenly stopped working. I called Telus tech support and they said that is just the way it is. They no longer support outlook 365 and don't have anyone there that knows it. He told me some customer's outlook stopped working awhile ago, others recently, and some are still working. We have not changed or touched anything and we are running on the latest version of 365. Does anyone know how to set up Outlook 365 to begin resyncing with Telus' Gmail?
Six Months of Silence, Billing, and Zero Accountability from TELUS
TELUS Business has been an absolute nightmare from day one. I pay for 1 gig business internet with WiFi. The WiFi didn't work and speeds rarely exceeded 300 Mbps. When I contacted TELUS technical support, I was told the connection looked fine on their end and that I would have to pay if I wanted a technician to investigate. Translation they took my money and made it my problem. First red flag. At the end of June 2024, the home we were operating from was found to be infested with black mold and deemed uninhabitable. We were forced to move to a temporary location. I attempted to reconnect service, TELUS advised that no services were available at the new address. No fiber. No DSL. I requested cancellation. I was routed to customer retention and spent over an hour dealing with a representative who was clearly not based in Canada and struggled to communicate in English. I have recordings of the calls. Nothing was resolved. I requested a supervisor and that never happened. For the past six months, I have called repeatedly trying to get a supervisor callback. Each time I was promised a call in 24 to 48 business hours. Not once has anyone called. I continued paying the bill to avoid being sent to collections. Now that I am finally at a location that does have fiber service, I cannot complete a simple change of address. No confirmation, no follow up. The online chat rarely works. The business portal fails every attempt. Phone support means hours on hold until you give up. I cannot reach a live agent, schedule an install, or get a straight answer. TELUS expects me to either keep paying for services I could not use or pay a 2500 dollar contract buyout fee while refusing to return calls or discuss a documented situation. That is corporate hostage taking. This is the worst company I have ever dealt with. Once I can cancel without penalty, I will never use TELUS again and will actively discourage others from doing so. If you value your time or your business, stay far away from TELUS.Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
