Internet & Home Phone
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Latest topics

Why Telus forces me to expose SIN?

I'm trying to purchase "PureFibre Internet 300/300" with monthly payment but Telus forces me to expose SIN number despite.There are 2 options: Canadian driving license and SIN (option), for "Credit check".Because I'm newcomer I don't have a driving l...

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hyzhak by Just Moved In
  • 4831 Views
  • 3 replies
  • 0 kudos

Cannot access website - traceroute attached

Hi, I am having a problem accessing my company's website from home. It's loading very slowly or not loading at all. It's hosted by GoDaddy, talked to them, seem to be zero issues. Website traffic is very low, max 10 concurrent users. Coworkers on Sha...

Bittabola by Just Moved In
  • 1883 Views
  • 4 replies
  • 0 kudos

T3200M Router wipes all data on external drive

So I connected an external drive to the T3200M router and used it as a network drive by following this instruction (link) For some reason, the router wipes the external drive and all data on it is gone if I disconnect and reconnect the external drive...

ErnestF by Just Moved In
  • 984 Views
  • 1 replies
  • 0 kudos

More than 5 boosters in topology

I added my 6th booster and now can no longer see my boosters on the Telus wifi app. I get an error instead "unhandled error, more than 5 boosters in the topology". I can't remove a booster because I can no longer see them. Anyone help with this?

harmbasi by Neighbour
  • 895 Views
  • 1 replies
  • 0 kudos

Charged for internet overage during COVID-10 crisis

I received my bill today and it had a $25 charge for 110gb overage. According to TELUS's COVID info page, they will not be charging for overage until April 30. There's no 'dispute this charge' link and they have 'longer than usual' wait times to spea...

AstridK by Just Moved In
  • 1896 Views
  • 2 replies
  • 0 kudos
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