12-10-2021 04:20 PM
I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service and not device-specific issue reports.
12-10-2021 09:01 PM
You could post more details here, and we can share it with staff.
12-10-2021 09:17 PM
The admin password can accept more than 16 characters by copy/pasting into the "new" and "verification" text fields. Once set, the admin password can no longer be changed because the "current" field is limited to 16 characters.
I first stumbled upon this by observing that the Telus My Wi-Fi app would also not accept passwords longer than 16 characters as it's also client-limited.
The only workaround I found was to reset the firmware to factory defaults, which is a hassle if you have spent time configuring the device (and there is no config import/export).
12-23-2021 02:14 AM
What kind of the router that you have found that bug?
12-23-2021 02:40 AM
Telus Wifi Hub (Arcadyan PRV65B444A-S-TS).
01-05-2022 07:54 PM
And which FW version of TWH that you are using and have seen this issue, please?
01-05-2022 09:47 PM
01-05-2022 10:59 PM