Forum Discussion
Optix TV wont turn on
my optix TV box wont turn on, and been struggling to get through support to have it replace
- tried AI chat, which send you in circle between 3 answers
- tired "call me back", which it never did after 24hours
- what else i can do to get any real human support ?
5 Replies
Today I received notification that TELUS_Support replied to this thread. I come here to see the reply and there is no Telus support reply. This is not the first time.
which tuner?
TelusTV* 21T
Telus 24S
old PVR type
TELUS_SupportOfficial Support Team
Not the experience we want for our customers of course. We'll send you a private message to discuss further.
even with DM from forum, i am still going any further then 4 days ago. the only is
"please give us your email to contact" - same as phone callback, no one email back
got simply instruction of how to "escalate" through chatbox to human, which unsurprisingly doesnt work
funny enough, if you call telus as new customer, phone the pick up in 3mins. but then they forward me back to tech support and claim onpy 15-20mins wait... currently at 50min and still waiting
telus customer support really as bad as everyone said. might be i just need to physically drive to a store. sigh
Don’t even waste your time driving to a store. They will just tell you that you have to call in. Tried it 3x at the Southgate store, same thing each time. It’s a total waste of time, the store just wants deal with NEW customers.
