Forum Discussion
Router interface bug reports
I recently discovered a bug in the web interface of a supported router. What is the best way to report this issue to Telus? The regular "Contact Us" methods appear to be more for general service an...
NFtoBC
Community Power User
Community Power UserYou could post more details here, and we can share it with staff.
The admin password can accept more than 16 characters by copy/pasting into the "new" and "verification" text fields. Once set, the admin password can no longer be changed because the "current" field is limited to 16 characters.
I first stumbled upon this by observing that the Telus My Wi-Fi app would also not accept passwords longer than 16 characters as it's also client-limited.
The only workaround I found was to reset the firmware to factory defaults, which is a hassle if you have spent time configuring the device (and there is no config import/export).
