Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Wrong Time of Day after Daylight Saving Change

For decades, my handsets have automatically displayed the new time after a clock change but this time. The time of day used to be updated by a signal from the "central office" so I suspect that TELUS may no longer be fully supporting landline telepho...

jafi by Neighbour
  • 1911 Views
  • 1 replies
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Rural Internet

I have a Telus Smarthub for rural area at our cabin on the lake that we travel to on the weekends, the last 2 months it has been crapping out. I arrive Friday night spend up to 4 hours trying to fix the connection, turning on and off, the whole bit, ...

Ernie507 by Neighbour
  • 1335 Views
  • 1 replies
  • 0 kudos

Internet 75

We have been with Telus Internet since 2019, and we have moved from 2 houses since then. Internet speeds always spikes between 5 to 25 mbps with 5 being the most daily we get and rarely reaches 25, never past it. What can I do to fix this? is this a ...

Ajsilva by Neighbour
  • 1749 Views
  • 2 replies
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inconsistent ping

I play an online video game in which having low ping is very important. The game is played on servers in Kansas, where I can get 52 ping on a good day. My issue is during the last few months my ping keeps going up, sometimes as much as 30 ms higher. ...

Never getting my bills?

I keep requesting paper bills and yous keep switching to digital on your own. Then you threaten to cancel services in 24-48 hours because your haven’t got paid. Well no **bleep** you haven’t got paid you stopped sending me bills! Why does this keep h...

spikex41 by Neighbour
  • 1867 Views
  • 2 replies
  • 0 kudos

Getting Fibre connected to my house

Does anyone have any tips on to getting Fibre connected to your house. They ran the line in my neighborhood over the summer, but now I need them to run the line to my house. I have 5 tickets with Telus customer service, and I've filled out the online...

JeffU by Neighbour
  • 3408 Views
  • 6 replies
  • 0 kudos

Telus Connect and Parental Restrictions Issues

So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't even let me check the profiles. Every other device ...

WilliamL by Friendly Neighbour
  • 7770 Views
  • 10 replies
  • 0 kudos

Resolved! power supply for hub is not white and not marked

I found out that the power supply to the Telus hub is not white and does not have any marking on it to identify it as the correct power supply. That's a problem if one has more than one power supply for devices close to each other and one disconnects...

Randolph by Friendly Neighbour
  • 2679 Views
  • 4 replies
  • 0 kudos
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