After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
According to the email sent by Tellus, it is charging me for a service that I have not contracted. On September 5, I sent an email informing you that I had no contracted service, they did not give any response, the customer service line was called wh...
I am on 1 Gb internet and recently my download speed (LAN) is consistently below 200 Mb/s My upload speed, however, is above 800 Mb/s. I also noticed a considerable slowdown of streaming on my TV. Any ideas?
This last summer, I changed my internet plan , over the phone, to a higher plan, part of a 2 year plan promotion.My online billing still Bills me for my previous plan, which includes PikTV which I no longer have. I have contacted them a few times, an...
At the moment, my internet is absolutely awful. What can be done to fix this?
Hi Everyone!I just wanted to know a few things.Over the summer we had telus come into our small town and start to lay fibre cables, they had asked house to house about if they would be interested in fibre. However i dont know if our property was miss...
I have a T3200M, using copper because my neighbourhood in Squamish for some reason does not have Fibre... I have both 5G and 2.4G enabled on the router. What I am experiencing often is that all devices that are connected on wifi will lose a wifi conn...
I called Telus on Nov.1 about my house phone that suddenly stopped working. The customer service agent said that someone was going to come to my building to fix it the next morning. However no one showed up the next morning on November 2. I called Te...
So my wifi boosters are appearing in the My Telus Wifi app and according to the app getting excellent signal (they're all hardwired with ethernet) but when I dig down into them, no devices are showing as connected to any of the 4 boosters I have. The...
Last fall, I recall a neighbour mentioning Telus was rolling out fibre optics in the area but a year later, the online coverage map say it isn't available. Any ideas whether that coverage map is incorrect or they stopped rolling it out?
Hi all, is there an email address where I can share a security video with Telus, so they can tell me if the person that came to my door to discuss the new Purefibre is an employee of Telus or not? It was not an appointment that was set up, but they c...
