Internet & Home Phone
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Billed more than what the agent said.

I got billed more than the agent who called me. said the conversation is recorded. He ask how much my precious provided charge and because it's black friday they will match it with more Gig. I ask three times how much is my monthly fee with tax and h...

Abel by Neighbour
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  • 1 replies
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Resolved! PureFibre Modem - Networking

When the PureFibre Modem is installed by the technician is only one of the LAN ports activated? I have my own internal Ethernet network and would like to use more than one port on the modem to limit the switches

Yelxop by Friendly Neighbour
  • 9204 Views
  • 13 replies
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Dynamic IP from modem?

Device: NH20AThe rather short lease on dynamic IPs would not be an issue except the hub appears to have no way to retrieve the current IP address, and the only option for Dynamic DNS is a commercial service provider - I run my own DNS, tyvm. Yes, I c...

Nztvar by Neighbour
  • 1031 Views
  • 0 replies
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Resolved! pdf print button missing?

I cannot find the 'print pdf', or for that matter, 'view pdf' button for the current billing. The previous billings are listed at the bottom but how do I print or view the current bill??

kb59 by Neighbour
  • 1933 Views
  • 2 replies
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Telus pure fibre connection help

Hello everyone,I had my home tv and internet connections upgraded through my Strata. Telus came and installed their pure fibre wires and new boxes to connect to my suite.Now I have recently upgraded my TV and AVR to 4K compatible tech and purchased c...

IP Conflict for Optik TV and Work VPN

My work VPN requires an IP address that my Optik TV is using. I've logged into my router but I'm not given an option to change the Optik TV's IP address. How do I get around this

Semv by Neighbour
  • 2863 Views
  • 4 replies
  • 0 kudos

Cat6 pre install wiring

I asked this earlier on the wrong forum I think. My Telus installer is coming in a week and I want to run Cat6 to the attic two stories up for a network closet. There, I’ll have the router/modem. Not sure how many Cat6 I should run. Not sure if PVR c...

Dougie65 by Friendly Neighbour
  • 4724 Views
  • 8 replies
  • 0 kudos
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