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48 hours of frustration! Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would like to continue to use my mail app. I have spent the last 2 days talking with 3 different telus representatives (at the basic level) who have asked me the same questions over and over, telling me go to google chrome and use webmail! Having me remove my account and re-add, multiple times to no avail. Finally I thought I was getting somewhere by having my call escalated to customer care. This person promised a call back later by an email technical team member. I was optimistic but they didn't call back at all. No message nothing. Last week I called Telus for help with a telus Optik box set-up that wouldn't pair. They booked a call back with a date and time but no-one ever called. This is the kind of service received considering the amount of money charged for home, internet and mobility services???? I have spoken with Apple who spent several hours actually helping me but failed to correct the issue and referred me back to Telus. Back and forth, back and forth........ Right now I am on hold with a 'Loyalty Rep' but not holding out any hope that anyone will care enough to help. Any suggestions??? I am so frustrated and in tears..
Telus tv digital box volume
Im having trouble with my volume on my telus tv digital box. I just set it up the other day and now my tv volume system has to be at almost 100 and it is still pretty low. Ive tried, disconnecting the remote, holding the volume and option button but it doesnt seem to work, to reset the digital box volume. Any helpful tips on how to fix this?
ipv6 with DoT through controld
I have a Asus ROG GT-AXE 16000 router running merlin firmware , I set the telus gateway to bridge mode to my router and then set up DNS over TLS with controld . Everything works fine and the status page says ipv4 and ipv6 are both working. After about 2 hours or so the ipv6 says N/A . As soon as I change any setting like native to passthough and then back to native it works again. Even if I just change stateful and stateless or anything it will start working again for about 2 hours. I then enabled DDNS with asus and it work but still 2 hours later says N/A again on the status page. Can anyone help?!?!Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.Help contacting a human from Telus
I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back regardless of what I say. Is there an email I can reach somebody with?Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment. Picture: this set of equipment has stayed like this from the first day to last day. Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error. Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
