Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Power supply cables

Getting around to a few repairs. Does anyone know how or where to get a replacement power cord for the Wi-Fi Boost and one for the security camera that comes with the alarm system. Chat support only offered a solution of buying a new boost and new ca...

Kris2 by Just Moved In
  • 3 replies
  • 0 kudos

Unable to add new contacts Macbook Apple Mail

When I try to add a new contact to the address book, it allows the name to be typed but as I move to a phone # or email address field it reverts to some other card and lists "No Name" at the bottom of the list. ???

cmyoung by Neighbour
  • 1 replies
  • 0 kudos

No service for two days running

I have recently moved my services to telus (last Saturday) but the service has been subpar and the customer service nonexistent. I was supposed to be on trial for the month, and despite my expressed wish to not cancel my other service until the end o...

SMTP timed out

After much headache, I managed to get my telus email migrated to gmail and set up using pop3. Been using it for a couple weeks now. All of a sudden, it gives me one of two errors: 1) Server timed out (if I try port 465)2) Keeps asking me for my passw...

LoriR2021 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Migration to Gmail

So why did Telus make change now during covid when most computer support is not available? Ie a person coming to house to help us that are not very computer savey. When I first saw Email about the change I taught it was a scam, No indication that it ...

Robwylie by Just Moved In
  • 4 replies
  • 2 kudos

Boost wifi poor connection

Hi there, I have the Arcadyan Hub and 2 boost wifi. The Hub is placed at the south end of the second floor of the house, boost wifi 1 is placed in the middle of the second floor, and boost wifi 2 is placed in the garage on the ground floor at the nor...

sorloa4 by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Internet constantly cutting out/ not working

Anybody else having random interruptions today or periods in which the wifi totally cuts off? I am connected to the main modem and have pure fibre, I have boosters around my home too and the internet is always seamless. But today there have been rand...

Taj_1 by Friendly Neighbour
  • 7 replies
  • 0 kudos

Resolved! Printers not discoverable on ZTE SmartHub Wifi

Installed a ZTE smarthub last weekend and changed the SSID on my printers to the ZTE network. One of my printers, a HP, connected and is discoverable on the network. Both of my Brother printers connected but one is discoverable only once and a while ...

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