Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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I would like to email telus tech support

HI I would just like to ask a simple question. I was wondering if someone would be able to give me an email address for telus tech support. I would like to get a hold of them about an important matter. My mom has a landline witch is connected to my l...

Resolved! Telus Wi-Fi boosters independent mode

Hi everyone, I have two Telus Wi-Fi boosters at home. Each one has a removable plate with its default Wi-Fi SSID and password. I’ve been using just one booster for quite a while, and now I’d like to add the other one. I’m diing it via the iOS Telus C...

SAP by Friendly Neighbour
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  • 1 replies
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Resolved! is port 80 and 443 blocked?

I'm trying to setup my own webserver and I forwarded both 80 and 443 on the router, I can confirm the ports are open on my machine but despite being forwarded on the router as well, I'm still not able to get to my website through the internet. Anyone...

am3ience by Neighbour
  • 4857 Views
  • 4 replies
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Telus Wifi 6 Access Point Questions

Hi, I just had Telus PureFibre 1.5 GB internet installed in my Vancouver BC apartment, which includes a Telus Wifi 6 Access Point. I can’t find a model number for the Telus-supplied Access Point, but it is a white cylinder with a removable bottom and...

Robgold by Neighbour
  • 4877 Views
  • 2 replies
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Changing the T3200M modem

Hey guys, I would like to purchase my own router from TP-Link to be able to configure VLANS. I don’t use Telus Optik TV. Can I just unplug the T3200M modem and plug the fiber cable directly into my new router (given that it supports fiber) as well as...

SAP by Friendly Neighbour
  • 4546 Views
  • 4 replies
  • 0 kudos

Didnt recieve credit OR promo offer

Hi everyoneI literally just switched from shaw to telus on Thursday. However I was promised x amount in bill credit and a reduced monthly rate. Upon inspection they are demanding almost $180 from me. Should I just pack it up and go back to shaw? This...

ALongair by Neighbour
  • 2246 Views
  • 3 replies
  • 0 kudos

Telus WiFi Boost Questions

I have the Telus WiFi Hub / Modem (big white looking cylinder), and I've heard conflicting things from three separate Telus representatives. Once the WiFi booster has been sufficiently connected to the network via ethernet hard wire, do I need to kee...

Wuurbz by Neighbour
  • 7950 Views
  • 7 replies
  • 0 kudos

HiatusRAT malware

I'm curious if Telus is aware of how many devices they have compromised and I'd they are sending out recommendations to at least business customers about what to do?

MrRogers by Neighbour
  • 1260 Views
  • 1 replies
  • 0 kudos

Resolved! Port Forwarding set-up on T3200M / Firewall set-up

Hi there! I have recently logged-in into the settings of my T3200M modem from Telus to check how the firewall was set-up, and I discovered that there were lots of port forwarding rules set-up on the device. Over 20 or so, all from the same LAN start/...

SAP by Friendly Neighbour
  • 7843 Views
  • 5 replies
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