Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1839 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14662 Views
  • 65 replies
  • 2 kudos

Moving and new home doesn’t support gigabit

Thinking of switch to Telus giga from Shaw but worried if I move and the new location doesn’t support giga plan, Telus would consider it a cancellation to switch plans. Even if the monthly $ value of 300 mb is the same, According to Shaw. This true??...

Internet Data Overage

Hey, so since the data caps are lifted, does that mean all the overage charges I would receive would be waived? This seems like an obvious answer, but since the charges are every 50 gbs, 5$ for the first charge and 10$ for every other charge, does th...

DuckBerd by Just Moved In
  • 832 Views
  • 1 replies
  • 0 kudos

Internet connection to modem t3200 offline

As of 11am today the internet connection has been offline, tries to contact TELUS twice today, one stint on the phone for 3 hours the other for 2 hours I’ve reset the modem unplugged it nothing works, I’m in central Edmonton is anybody experiencing t...

Internet, phone lines, and cable not working

The Internet, cable, and phone lines do not work right now in the house. Others around us are not experiencing this issue. After checking in the IP login it's failing to connect to the ISP so I'm left wondering if the fault plays on Telus's end.

KyriaAlex by Just Moved In
  • 667 Views
  • 1 replies
  • 0 kudos

Remote desktop with access with T3200M modem

I have been trying without success to connect to my remote desktop with the T3200M modem. My VPN is connected and is able to connect over other networks. I have tried to open port 3389 and it shows as open but I still can't connect. I was on the phon...

Shaw to Telus ?

Hi All: I'm thinking of moving from Shaw to Telus. I currently run three small community web sites from my home, and after 7 year Shaw is now failing me. Does the Telus 75 Internet package allow one to run a small web site(s) from one's residence ? -...

syntel by Just Moved In
  • 1512 Views
  • 4 replies
  • 0 kudos

Intermittent internet connection dropping

This is an issue I've been encountering for at least two months, but I haven't had the time to really look into it until now. What is happening is that my internet connection will drop for about 5 seconds at random intervals. Sometimes it happens mul...

ElCarrot by Just Moved In
  • 3954 Views
  • 8 replies
  • 0 kudos