I did when I first moved into this house that was corrected by replacing the wall plate.Call Telus. Fastest way is to start a chat and request a call back.
https://www.telus.com/en/tv/4k-pvr-and-wireless-digital-boxnote the word box in the above link.Box = pvr. Sounds like the differences are minor between the two systems. Mostly personal preferences. Thanks for your help, guess I will stick with Telus...