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a5a08185
Friendly Neighbour
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Re: Where did BBC Channel 375 Go!
FINALLY! Why channel 375 disappeared was almost as mysterious as why I had channel 375 in the first place. I spent 40 minutes on the line with Telus tech support. With Juan's help the issue has been resolved to my satisfaction. Telus, you need more tech support people like Juan!2.5KViews1like1CommentRe: Where did BBC Channel 375 Go!
I downloaded the Telus Channel PDF list but surprise, neither BBC First nor channel 375 are on the list. So my guess is that even if I was willing to subscribe to it I can't? Again I can set channel 375 in My Favourites but I get nothing but a blank screen. Is anyone on here subscribed to and able to watch Channel 375? As the title says Where did Channel 375 Go?3KViews0likes1CommentRe: Where did BBC Channel 375 Go!
I had it before I renewed in August and kept it after I renewed. (By my count that's 6 months!) Yes 375 is there BUT but Telus has removed my access to it. Interestingly when I normally go to an unsubscribed channel it automatically defaults to ALL Channels (something I hate). Not with 375.3KViews0likes0CommentsRe: Where did BBC Channel 375 Go!
I did a reboot and nothing changed. I suspect that it's Feb 1st and Telus has decided I no longer need BBC First. I have been subscribed to this channel forever ... or at least since my 2yr contract was renewed in August 2024. Anyone from Telus that can explain this? Anyone at Telus that can turn it back on for me? Rick3KViews0likes0CommentsWhere did BBC Channel 375 Go!
Tonight I sat down to watch a recorded show on Channel 375 BBC. Nothing -- gone, 1 hour and 3 minutes of a black screen! If I go to Channel 375 it says BBCFHD?? The suggests that the channel exists? It looks like it has been dropped from my packages! So TELUS where has it gone?Solved3.1KViews0likes9CommentsRe: Incomplete Hardware Shipment
I was unable to get to a team member to resolve the problem. As mentioned I was disconnected and had already spent an inordinate amount of time trying to get some answers. My 2 questions are: 1) Were 2 units shipped? (I have only received the wireless unit for my 2nd TV) 2) Is a remote included with each unit? (I have a Slimline_1 remote for one of my TVs and will it even work with the new box?) Rick5.7KViews0likes1Comment- 5.9KViews0likes2Comments
Incomplete Hardware Shipment
After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a 2nd TV. Today I received a "4K Wireless Digital Box" Model VIP5602WT. Is this is my "new" PVR (it looks repackaged) or is it the wireless unit for my 2nd TV? Does it normally come with a remote? If so I didn't get one! As discussed with Telus last week, there are 2 TVs capable of 4k and I need a box for the 2nd TV? (Perhaps a PVR or equivalent?) The shipping box indicates that this in Box 1 o1. That suggests nothing else is coming! Finally, I'm approaching the 45 minute mark on hold trying to talk to a human! I'm quite sure that this could have been resolved quite quickly IF there was a human to talk with! Thanks TELUS (not)!6.1KViews0likes15Comments