Internet & Home Phone
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land line

I was told seniors did not have to pay for their home phone land line. Is this true? If so, why are we paying when my husband turned 65 quite a few years ago. Please advise. Thanks.

linda19 by Neighbour
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Resolved! Heigh of Telus WiFi (Arcadyan) hub

Can someone please tell me the height of the WiFi (Arcadyan) hub ? (The solution to the post on "Dimensions of Telus Wifi Hub (Arcadyan)" only provides the diameter: 5.5")

awr0 by Neighbour
  • 1388 Views
  • 1 replies
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Resolved! Setting up third TELUS Booster

I just bought my third booster, used.Im going through the “add booster” instructions, setting up the booster hardwired, shows up perfectly, than the instruction say to un-plug, find location and then plugin power again. The new one ends up with perma...

Resolved! Fibre installation in cities

I have been told by several Telus employees that fibre was coming to Sylvan lake, Calgary, Edmonton by 2020-2021, I am just wondering if that is still happening. I am tired of the highest download and upload speed being 2mb/1mb. It’s very unstable an...

Zulzrin by Neighbour
  • 2389 Views
  • 3 replies
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Resolved! Bad Telus driver

Look at the video of your bad driver!https://youtu.be/Dk5vynMDYCg At the intersection of Cy Becker Blvd NW and 167 Ave NW on May 20, 2022 at 2:29:46 PM. I was travelling Eastbound and was ready to turn left to Southbound. The Telus truck had a stop s...

snguyen51 by Friendly Neighbour
  • 1361 Views
  • 1 replies
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Fiber Line Quality - What to do?

Hi Everyone, I am fresh brand new Telus customer with Fiber Internet. I did receive my service installed last May 13th, 2022. When I had the first installation all went well and the technician was really nice and great source of education around netw...

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kingazar by Neighbour
  • 1475 Views
  • 1 replies
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Wifi 6 Boost can't login. Session timeout error

I'm having and issue trying to login to my new Boost Wifi 6 access point.I've powered on/off, tried a factory reset, and tried both logging in over wifi and hard wired to the unit. Every time I try to login withusername: adminPassword: the default on...

iapz by Neighbour
  • 2366 Views
  • 3 replies
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Phones are not ringing

None of my phones (land line) are ringing. People call me and they get a busy tone. I cannot dial out. I have tone. I have reset my phones. I have all phones charged. I have gone through the Chat (automated procedure of troubleshooting) with no resul...

NelsonC by Neighbour
  • 2677 Views
  • 4 replies
  • 0 kudos

Windows Live Mail

I prefer Windows Live Mail to any other email program. When migrating to Google my specific concern, discussed with Telus' consultants, was that I did not want to lose use of Windows Live Mail (I know it is no longer 'supported'). I had to re-set my ...

Ellen2 by Neighbour
  • 1313 Views
  • 1 replies
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