Internet & Home Phone
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Resolved! PureFibre 1.5 GB but speed remains 1GB

Hi Community,I upgraded my home network to 1.5GB and all my hardware to get the 1.5 GB download speed, but no success. I reviewed some posts on the internet (Reddit, Telus, Unifi), but haven't found the solution. Ideally, the internet should work the...

2022-12-04 14_02_06-UniFi Network - Dream Machine Special Edition and 13 more pages - Personal - Mic.png
Ming by Organizer
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  • 4 replies
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Resolved! Telus Door to Door Technician never showed

I needed some advice. i've been with Telus for over 2 decades and had a decent experience. I was scheduled for Telus Fiber Migration (from Copper). I had door-to-door reps come to my house in mid-Nov and we agreed to a deal. It would have been Intern...

Bigboy98 by Friendly Neighbour
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  • 1 replies
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Xbox Series X Ping

Hey all,So. I have 1Gbps optik internet, and I have my Xbox Series X hooked up to the MOCA adapter that the Telus tech installed. However. The latency I'm getting is almost always in the 60ms+ range. Are there settings I need to adjust on the modem t...

Jbirdius by Friendly Neighbour
  • 2156 Views
  • 3 replies
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unsecured equipment

There's a box, where all the phone connections are, at the end of my street. It is currently unlocked and probably will be all weekend.Why isn't there a number to call in to report something like this?Why would anyone call in only to be put on hold t...

Qix by Organizer
  • 1279 Views
  • 1 replies
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Pure Fibre Migration - Access Point not compatible with Optik

My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...

HSL by Advisor
  • 3179 Views
  • 4 replies
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Resolved! Wait time

Just past the 45 minute mark of waiting to speak to someone.this is absolutely ridiculous. We get charges ridiculous amounts and to boot they suck an extra 1.5 % to use a credit card to pay.seriously looking at other options for my home and mobility ...

LED by Neighbour
  • 8552 Views
  • 10 replies
  • 1 kudos

Resolved! PureFibre - Worse Latency than DSL?

Hello everyone, Prior to my PureFibre install I had DSL service going to T3200M modem/router. The latency on that setup was fantastic (I play music online and latency is critical). Since switching over to PureFibre I swear my latency has gotten worse...

Fiber 300

Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). ...

teluswifi.jpg
dfee by Neighbour
  • 2082 Views
  • 1 replies
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Can't Find Certain Gaming Servers

Greetings, The Problem:I am trying to get some help on trying to reach a certain gaming server, and potentially others that I'm not seeing anymore.I used to be able to play this server all of the time. Then one day I just can't find it anymore and I'...

Resolved! MoCA Questions

Just got PureFibre installed. A couple of MoCA questions:With my old setup, my Optik PVR was connected over coax using two Actiontec ECB6200 boxes (I don't have Cat5 available at my PVR). Is the ECB6200 compatible with the MoCA port on the new NH20A ...

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