Internet & Home Phone
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Resolved! Copper to fiber rotary phone issue

We live in an old 1914 house with two rotary phones that do no longer work after fibre upgrade. Dial tone is present but phoning to outside line no longer works. Can we get two of these products from Telus since your marketing tells that nothing will...

MvM by Friendly Neighbour
  • 8135 Views
  • 11 replies
  • 1 kudos

Resolved! Access ONT after bridge mode

Just had TELUS fiber installed. I've set the ONT to Port 1 Bridge mode.I have 2 different routers connected to Port 1 (dumb switch between). Both are up and working perfectly. However I can't get into the modem from within my network. I connected my ...

I would like to email telus tech support

HI I would just like to ask a simple question. I was wondering if someone would be able to give me an email address for telus tech support. I would like to get a hold of them about an important matter. My mom has a landline witch is connected to my l...

Resolved! Telus Wi-Fi boosters independent mode

Hi everyone, I have two Telus Wi-Fi boosters at home. Each one has a removable plate with its default Wi-Fi SSID and password. I’ve been using just one booster for quite a while, and now I’d like to add the other one. I’m diing it via the iOS Telus C...

SAP by Friendly Neighbour
  • 1432 Views
  • 1 replies
  • 0 kudos

Resolved! is port 80 and 443 blocked?

I'm trying to setup my own webserver and I forwarded both 80 and 443 on the router, I can confirm the ports are open on my machine but despite being forwarded on the router as well, I'm still not able to get to my website through the internet. Anyone...

am3ience by Neighbour
  • 4300 Views
  • 4 replies
  • 0 kudos

Telus Wifi 6 Access Point Questions

Hi, I just had Telus PureFibre 1.5 GB internet installed in my Vancouver BC apartment, which includes a Telus Wifi 6 Access Point. I can’t find a model number for the Telus-supplied Access Point, but it is a white cylinder with a removable bottom and...

Robgold by Neighbour
  • 4466 Views
  • 2 replies
  • 0 kudos

Changing the T3200M modem

Hey guys, I would like to purchase my own router from TP-Link to be able to configure VLANS. I don’t use Telus Optik TV. Can I just unplug the T3200M modem and plug the fiber cable directly into my new router (given that it supports fiber) as well as...

SAP by Friendly Neighbour
  • 4142 Views
  • 4 replies
  • 0 kudos

Didnt recieve credit OR promo offer

Hi everyoneI literally just switched from shaw to telus on Thursday. However I was promised x amount in bill credit and a reduced monthly rate. Upon inspection they are demanding almost $180 from me. Should I just pack it up and go back to shaw? This...

ALongair by Neighbour
  • 2033 Views
  • 3 replies
  • 0 kudos

Telus WiFi Boost Questions

I have the Telus WiFi Hub / Modem (big white looking cylinder), and I've heard conflicting things from three separate Telus representatives. Once the WiFi booster has been sufficiently connected to the network via ethernet hard wire, do I need to kee...

Wuurbz by Neighbour
  • 6899 Views
  • 7 replies
  • 0 kudos
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