Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! What does my modem look like?

Is it the thing they installed in my front hall closet or the little black box next to tv?And apparently my bandwidth sucks. How to I fix it?

Jane2 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! PureFibre install

Hi Guys, Telus technician came twice(Mar 24th 2021 and Apr 8th 2021) then found out that the conduit was not installed yet, Aecon the contractor did the preparation survey and the operator said they needed to talk to Telus for a proposed solution and...

HenryHa by Neighbour
  • 6 replies
  • 0 kudos

Using a MacBook Air as a phone

Evidently there are "apps" that would let me use my MacBook Air to make phone calls. But, the one I briefly tried required settings I do not have. Something referred to as SIM settings. The sample setup box implied a website address and a password. A...

62063e by Organizer
  • 2 replies
  • 0 kudos

Resolved! Simplified Telus Email access

If you disable JavaScript and you attempt to access Telus email, you will receive this feedback: ************************************* JavaScript must be enabled in order for you to use Mail in standard view. However, it seems JavaScript is...

allec by Organizer
  • 3 replies
  • 0 kudos

Internet outage

I’ve had no internet for a day and a half. Telus says when it comes back on I will see two green lights on my modem. Question is when I was trouble shooting in the beginning I swapped out the telephone cable. Will this affect it coming back on?

Barbj by Just Moved In
  • 1 replies
  • 0 kudos


I moved to telus from shaw last week, all is fine except i can not seem to get into my website builder after spending over 100 hours trying to set it up on the wordpress localhost. does anyone know if it was the switch that tangled everything up and ...

Resolved! Can't access Google Sheets spreadsheet!

For years I've had access to a Google Sheets spreadsheet online (administered by someone else in a volunteer group).I just tried to open it for the first time since the Telus migration to Google.I get the following message:"We are sorry, but you do n...

Snooze by Neighbour
  • 5 replies
  • 0 kudos
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