Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! hardware firewall

Hello,I am using Telus fibre to the home service. I am also using the Actiontec modem T3200M at home. I would like to know if there are any recommendations for a good hardware firewall available? I am using Windows 10 Pro version 2004 software firewa...

Colman by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Customer service & Billing

Waiting for the second time this month to complain. Spent hours trying to get billing straightened out after MONTHS of Telus failing to get bill correct. Finally got response at third tier of Customer Service (alleged supervisor). Promised would do c...

kal11111 by Just Moved In
  • 2 replies
  • 0 kudos

Telus and the frustrating experience I've had with them.

I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I've been stuck with Internet 25 and the highest I ca...

DSL Link Up Time

Hi All, My wifi has been dropping sporadically over the last few months. To resolve the issue I have tried to disconnect devices, moved router location, turned off steering and performed a factory reset on the Actiontec 3200 modem. I have recently no...

Chewy77ca by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Deleting an email address.

How do I delete an email address? This was easy before the migration to Google, but now it requires a administrator to do it. Repeated requests to TELUS Technical Support over the last 4 weeks have produced zero results.

fn0 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Resolved! High Ping

I switched from Shaw 300 download and 15 upload to TELUS PureFibre 1 gigabit upload and download, On the Telus website it says that it is rated the #1 gaming isp in Canada, however in fortnite I am getting more ping than I got with Shaw, I am averagi...

Saadafsy by Organizer
  • 7 replies
  • 0 kudos

Better service?

Has anyone had experience with other internet providers, or are they all dismal?

arnoldcg by Friendly Neighbour
  • 1 replies
  • 0 kudos

Google e-mail platform

Can anyone explain why Telus moved to the Google platform? It's the worst platform I've ever encountered. For example, as far as I can tell, it doesn't allow messages to be sorted by sender, which is very important to many users. I've given up trying...

arnoldcg by Friendly Neighbour
  • 1 replies
  • 0 kudos