Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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TELUS Servers too far from location

Hello everyone, I had Telus internet for 3 years and the IP addresses they provide to me is so slow it reminds me of dial up internet. The Telus DSL Servers are so unreliable and it doesn’t work as fast as any other providers. What can I do to get a ...

DennyH19 by Helpful Neighbour
  • 4 replies
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TLDR:Canadian ISPs need to get their crap together. Telus did not inform me I could no longer have internet until I called in on install day. The excuse they provided is either BS. If SHAW is not giving Telus permission to use the SHARED conduit, the...

heezus29 by Neighbour
  • 8 replies
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Resolved! Wifi6 Boost and myWifi app

Is there any known issues adding the new Boost wifi6 to or the Network Access Hub to the my Wi-Fi app?I had these two units installed to replace my modem (Arcadyan) and the app is still showing the old modem and I can’t add any of the new equipment t...

Please, help removing a "requested service"

Hi all! I am new to Canada, new to having Telus, I think I got a bit mixed up. I already have the $99 internet service, but yesterday while I was perusing through my profile I must have accidentally clicked something and it now says that I requested ...

IPv6 ranges for Nanaimo, BC

I would like to know the ipv6 ranges Telus uses in Nanaimo. My client's firewall is set up to limit access based on geographical location. I tried calling residential support, but they didn't even understand what I was asking. Any help or guidance wi...

sam7 by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Mesh Extender/Access Point off T3200M

I have a T3200M and am ineligible to upgrade to the Wifi 6. I'd like to expand my wifi reach, but the Telus Boost units won't work for me as my 2.4 GHz devices (bulbs, plugs, cameras, sensors) don't want to connect to the smart steering - at least wh...

PoCoGuy by Friendly Neighbour
  • 3 replies
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Resolved! I just want a paper bill!!!! how hard is this???

The CRA requires paper if they do an audit. I don't have a printer at home, nor do I have any use for one besides printing out my two telus bills - why is it so hard for a customer who wants to pay their bills online to receive a paper bill, in the r...

Lacp Arcadyan

Hello,Is it possible to set the Arcadyan wifi hub with lacp?I can set lacp up on my ubiquiti switch no problem but didn't see anything in the router settings..I upgraded to 1.5gbps from 1gbps, hoping they were going send me the NH20A instead I got th...

Bdizzle by Neighbour
  • 0 replies
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