Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Issue with Telus Boosters

Hello everyone!I'm trying to setup my boosters i just got today and am running into some issues.Initially this morning I followed the steps on the Telus My WiFi app and able to setup both boosters. Issue was the booster WiFi was not showing under my ...

GreatBeef by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! How can I change my Telus Modem IP Adress?

I am a newbie here, so I apologize in advance if I am in the wrong place to ask this question. This year I have been getting hammered by hacking attempts, and recently some have been successful. Among the list of a security consultant's recommended c...

ghost dialing

hi. anyone else received calls from strangers out of province saying your home tel called them and they need to press option #1 to connect. recd 3 calls yesterday saying I called them when in fact I did not

alko by Just Moved In
  • 2 replies
  • 0 kudos

T3200M and Telus Wifi Boosts - Force 5Ghz?

Hi everyone, For context, I'm currently using the T3200 modem and have one wifi booster hooked up via ethernet to the T3200 and then the second one connected wirelessly on the second floor. I've disabled the 2.4ghz band on the T3200 to reduce interfe...

btong by Just Moved In
  • 2 replies
  • 0 kudos

Long Wait times on Support

I suppose I am lucky??? I waited 1 hour to talk to an agent. I heard some people waited 2 to 3 hours. Then after talking for 20 min I get transferred and and they told me another agent will get to me in 3 to 5 mins. It took 50 mins this time..... So ...

Telus and bad routing?

I play a game that requires low latency. The servers I connect to in order to play with my peers are located in Chicago, Denver, and Dallas. Chicago, among the server list, has the best ping with a consistent 40-60ms, all is good, I do not mind. Denv...

LatenCi by Just Moved In
  • 1 replies
  • 0 kudos

Incorrect Telus internet data usage being shown?

So I happen to find out that on July 14, 2020 my home internet usage meter was at 4560 GB?? We are 5 people who got phones connected to it and 2 iptv devices but mostly the highest we would go is at 15 gb a day. I spoke to telus rep and he said that ...

Replacing old home telephone wire?

I have VDSL internet on a 50 Mbps plan and I'm only getting 38 Mbps. After checking with my ISP and doing all the testing of my line and modem over the course of a week, I'm pretty convinced my slow speeds are due to my internal phone wiring. The hou...