Internet & Home Phone
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need help to install voip afere new router

i have new installation with routerNH20AVersion du logicielv1.00.15 build05Version de l'équipementR01the internet work fine and local iptv alsoi need to use voip ata-112 for voice ipthe first days i can call any from lan but i can't receive any call ...

cadnet by Neighbour
  • 1226 Views
  • 1 replies
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Resolved! Is this a scam?

So i recently got a call from "Telus" telling me that they had a great deal for around $80 a month where it would include home internet and phone bill and netflix. The number is 888-537-8118. They knew my name and knew that i recetly switched from Ko...

Akbik by Neighbour
  • 13133 Views
  • 1 replies
  • 0 kudos

Recently joined Telus fiber plan, but was charged additionally.

Hi I recently joined Telus fiber optik plan (1000 GB), upon checking my first bill, I was charged additional $18 for home security plan, which I did not agreed to enrolled with. Please contact me immediately to cancel this part of the plan which I ha...

by Not applicable
  • 976 Views
  • 1 replies
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Help with modem b20T

HI Is ther a manual for this modem B20T? Is there an advanced menue with this modem I want to assign some static IP addresses to some devices. CheersJoe

Joe59 by Neighbour
  • 2680 Views
  • 2 replies
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smarthub login not working

I have a telus Internet via Rural Smart Hub(uses sim card)-SmartHub Business. The instructions that came with is say to use this app to help with issues. It even has a qr code to download this app. I can not login to the app all. Just the web interfa...

Toddz by Neighbour
  • 1840 Views
  • 1 replies
  • 0 kudos

Managing home wifi phone for mentally disabled customer

I am the mother of a mentally disabled son for whom I have purchased a Telus wifi home phone. He is often victimized by "friends". In this case, people who come into his apartment where he lives alone to use his home phone. To minimize his exposure t...

mstacey by Neighbour
  • 2124 Views
  • 2 replies
  • 0 kudos

Enable YouTube

If I know I couldn’t add a PIN or disable YouTube app on Telus, I will never use Telus. We were using Shaw before, Shaw allow us to add all the PIN for such as YouTube app or Netflix. Every time my child wants to watch YouTube or Netflix on TV, he ha...

4ever by Neighbour
  • 3370 Views
  • 4 replies
  • 2 kudos

Not Receiving Internet Usage Alerts by Email

I used to receive internet usage alerts when my usage reached 75%, 90% and 100% of my plan's allowance, but I have not received an alert for over one year even though I have often exceeded 75%. My account 'Usage Details' indicates that I should be re...

RFBT by Neighbour
  • 1146 Views
  • 1 replies
  • 0 kudos
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