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Terminated Account

pgrgonzales
Just Moved In

I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Print a copy of your bill. Write across it: "I cancelled this account on <date>. I look forward to written confirmation of this cancellation." Sign it. Keep a copy, and mail to the address on the face of the bill. This constitutes legal notice to Telus of the changes you made to your account.

 

NFtoBC
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dru
Community Manager
Community Manager

When you pull up the bill, which period does each charge cover? It's possible it's a final bill for services rendered covering the period before cancellation. There should be a date range for each line item.