Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Contacting Support

Hello,Does anybody know any other ways of contacting Telus Support, except calling them or chatting? I can't waste another 3 hours of my time calling on other planet and nobody is on the **bleep** chat.I've had enough, I'm losing my patience...! And ...

Now by Neighbour
  • 5 replies
  • 0 kudos

Email About Overdue Equipment

Hello, I received an email this past Tuesday, July 21, 2020 telling me that my wife he not returned the internet equipment to Telus. I did sent the equipment last year in June. In the current email it says that they give me until June 23, 2019 to ret...

KMP by Just Moved In
  • 1 replies
  • 0 kudos


Is it possible to upgrade my LTE smart hub to the ZTE MF279 Smart Hub? We were sent the now obsolete Huawei B612s - 51d. A few of my neighbours were sent the ZTE model and the speed and quality of internet is staggering. If more that one user is conn...

Simone by Just Moved In
  • 3 replies
  • 0 kudos


Since this mornings storm my modem states that my ISP is disconnected. My cell service is not consistent but that's the competition's problem. I have tried through Twitter and now here for help. Any advice?

SReade by Just Moved In
  • 1 replies
  • 0 kudos

New wifi hub and static DNS

Hi, When I had a wired connection to the new Telus wifi hub modem, I was able to change my TV’s network settings from DHCP to Static so I could change my DNS to a different address. When I switched from wired to wireless and tried to got to Static, I...

email migration using Outook 2019/GSSMO?

Last week I migrated my Telus email to email powered by Google. I thought I was able to do this using Outlook 2016, but as it turned out I recently upgraded to Office 365 and had to complete the migration using Outlook 2019/GSSMO. I followed all the ...

LesS by Neighbour
  • 2 replies
  • 0 kudos

Internet Speed

I need some assistance as to how to talk the technician regarding speed issue, I am a new 1G internet customer since last Thursday, the hub was installed in the garage close to the garage door, two extenders are on second floor of the house, front an...