Internet & Home Phone
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Weird game connection and timeout issue

Hello Everyone, I'm facing a rather unusual game connection challenge, and I'm hoping some of you might have insights or suggestions. For several years, I've enjoyed playing Honkai Impact 3rd (Chinese version mod edit - URL removed). Everything was s...

Ming by Organizer
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Poor home internet speeds

I was previously on a gigabit plan and am now on a half gig plan. In both cases my download speed has always maxed out under 100mps. A technician recently visited and increased my speed to almost 400mps with a phone call. It’s been a few weeks and it...

Brendan- by Neighbour
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Terminated Account

I requested my internet account terminated in September but I am still being billed. I reached out to Telus via phone and chat 4 or 5 times but I was still billed twice since I called for termination

Issues with Fibre Optic - New Build

Hi Telus Community,We recently built a house and prepared for both ISP (Telus and Shaw). That being said, we’ve had non stop issues with the fibre optic cable. We’ve even had it redone once. That being said, our longest stretch with constant internet...

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