Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Upgrading Internet Plan

Hi all, I finally got around to upgrading my plan, I was only on Internet15 and now have upgraded to Internet75 (unfortunately this is the fastest plan I can get in my current building). I'm just wondering how long it takes to upgrade the plan so tha...

nieder by Friendly Neighbour
  • 2321 Views
  • 6 replies
  • 0 kudos

Port Forwarding on Telus WiFi Hub

Howdy, I just got a response from Telus Tech support regarding Port Forwarding: From chats with network team and colleagues there is nothing from Telus’s end blocking the ports you are looking to use. Unfortunately as port forwarding is unsupported b...

Resolved! Use Telus Wi-Fi Hub as Access Point with my own router

I want to connect my own router to the Nokia ONT, and then connect the Telus Wi-Fi Hub (the white trash can looking device) to my router and use the Wi-Fi Hub as an Access Point to connect my Wi-Fi devices to the network. I want my router to handle a...

jjb by Just Moved In
  • 2921 Views
  • 5 replies
  • 1 kudos

My Telus App

App not working. I did all the suggested checks and reinstalls still not working

T3200M qui redémarre tout seul

Depuis plusieurs semaines, mon modem T3200 redémarre tout seul à tout moment de la journée. Je travaille de la maison et c'est très dérangeant, surtout quand je suis en conférence. J'ai contacté le support Telus y a 2 semaines et ils m’ont fait faire...

Pat_Duff by Just Moved In
  • 768 Views
  • 2 replies
  • 0 kudos

Resolved! Rural Smart Hub and cell booster??

We currently use the Telus Rural Smart Hub white wifi router. When we originally got this, it was incredibly fast and an upgrade from our previous Xplornet experience. Lately the download speeds have been less than great and we have been curious abou...

Broken internet connections

I am in Morinville AB. The internet speed seems OK. But the connection is almost disconnected every several minutes. Every time the disruption will last around 30 seconds. Is this a common problem?

lzh007 by Just Moved In
  • 1074 Views
  • 3 replies
  • 0 kudos

Solutions to getting the best speed possible

Hey guys, So I have OF 1 GB internet using a T3200. my house is a singular floor and is a very deep design. The wifi signal is great throughout the house, but unfortunately, too many devices are connected to it via WIFI. There are a total of 6 smartp...

Resolved! smart ring

Does anyone know how to change the ring for our smart ring service? Before we changed to the fibre optic service, our smart ring had a double ring. Now it's the same ring as the main line, which is annoying. I can't find any instructions on this pret...