Showing results for 
Show  only  | Search instead for 
Did you mean: 

I don't seem to have service...


I'm a new customer and I had service for a bit while the technician that installed was still here but after that no more.

So I logged into the Network Access Hub and found this diagram

Screenshot 2024-01-08 211903.png


Do you know what do I need to do to have service - Internet connection - again?

Thanks for your help,


Community Power User
Community Power User

Did the installer leave a card? If yes, call them and let them know. If not, reach out to tech support directly.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Seems like it only needed time.

It is connected and working fine today.

Thanks for your help,


Screenshot 2024-01-09 090124.png


This is how it looks today.