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Poor home internet speeds

Just Moved In
I was previously on a gigabit plan and am now on a half gig plan. In both cases my download speed has always maxed out under 100mps. A technician recently visited and increased my speed to almost 400mps with a phone call. It’s been a few weeks and it is once again capped at 90mps. I wfh so need to know if telus is capable of delivering the service they’ve been charging me for.

Community Manager
Community Manager

Hello. Are you seeing this slower speed over Wi-Fi or even with hardwired devices?

Hi, same guy here. Seeing same speeds hardwired and wifi. The Telus technician also tested both and got same result.