Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Adding a second router in your house--is it possible?

Hello everyone, Firstly, I'm incredibly sorry if this question is one which has been asked before. I tried doing a quick google search about this but some of the similar questions had different components that didn't relate to my situation. Neverthel...

JohnD by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Slow Speeds on TELUS Internet 75

Hello I currently have the Internet 75 plan from Telus and I was wondering why I couldn't reach close to 75mbps download and 15mbps upload. I ran a couple of speed tests on a new laptop and on wired connection I received; 5ms ping, 38.28 download, an...

Service agreement terms for PureFibre

Telus has finally reached my house with fibre, and made me an offer for PureFibre 300/300 service + Optik TV. I've been waiting for this, but a few things have made me think twice about jumping on the offer, such as questions about how the install is...

Resolved! Internet modem tied to address? No need to return to Telus

Hey everyone, I was wondering if this is accurate. I was speaking to a Telus rep over the phone because i had to cancel my internet as I'm moving out of the country. I asked how do I return the internet modem (the new advanced modem for fibre) and th...

Resolved! ONT vs Modem

I see on the PureFibre sign-up page that Telus gives you an "Advanced Wifi Modem". From speaking with Telus I'm assured that there is definitely an ONT. So the default setup from Telus should look like this: Fibre-in > ONT > CAT5/6 Ethernet > Modem >...

primexx by Friendly Neighbour
  • 8 replies
  • 0 kudos


Are there any outages ongoing? i can't seem to connect using wifi except for facebook, youtube, and google.

iiaann by Neighbour
  • 6 replies
  • 0 kudos

Lights on my modem are two different colours

I have a T3200M modem and my internet light is orange and my wifi light is green, I’m kind of getting worried about my service and am looking for support does anyone have any ideas ??? Thanks in advance

Tyrell26 by Just Moved In
  • 2 replies
  • 0 kudos

Google Earth

On fibre 25/25 would Google Earth preform better by upgrading to 300/300. Polecat.

polecat by All-Star
  • 2 replies
  • 0 kudos

No audio for Netflix using TOSLINK

So here is a strange situation. I have two optik TV boxes. One is a VIP5662W and the other one is a UIW4001. I am trying to connect an RCA soundbar using the TOSLINK. I have the sound option set to Stereo. I get audio for all the Optik channels for t...

wixard4040 by Friendly Neighbour
  • 13 replies
  • 0 kudos
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