Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Why send a cheque?

Hi there, I’ve moved to Vietnam and I spoke to a customer service representative about changing my address to mail the refund cheque. She couldn’t get the system to properly register my Vietnamese address (they can be very complicated addresses). Is ...

fapage14 by Neighbour
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Resolved! Cancelled service, but extra bill came through

Hi there, So my service was cancelled on 23rd of May, but upon calling Telus about changing my forwarding address, they said I owe $106, which is due 31st of May. But the customer service representative said I’ve already paid for service until June 9...

fapage14 by Neighbour
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Resolved! Does Telus terminate plumbed Network cables

I'm moving across the country to a rental home that is PureFibre ready (so haven't actually been able to sniff around the house). The landlord mentioned that the cabling is "roughed in". I'll assume this means cabling is done and follows the coax pat...


My 2 year commitment is coming up soon and looked on my online account and Telus is offering a $250 Visa card with a new 2 year commitment. I was going to call loyalty but I might just go for it.

Resolved! Expensive Services

So I am currently on Telus Optik TV and Internet 50. On my TV services I only have the "You pick 6" package and the bill is $88.00 and internet 50 with 50mbps Download and 10mbps Upload with Unlimited and the bill is $100.00. I see other tv & interne...

Wolfpaws by Just Moved In
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Boost and Xbox one packet loss

So I had my Xbox on actiontec 5G network. I turned that network off and connected to my boost network and the Xbox hates it. I’m getting .99Mbps download and 64Mbps upload, 17% packet loss with a good 24ms latency and 100% wireless strength. Any idea...

stick by Organizer
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Internet data usage warning emails?

I'm on the 150 gb internet plan. The last six months whenever I get around to 130 gb, Telus sends me an email saying I have used 95%. If I get to 135, I get another email saying I have hit over my monthly cap and will be billed overage charges. Thing...

Pokitaru by Neighbour
  • 0 replies
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