Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1831 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14560 Views
  • 65 replies
  • 2 kudos

T3200M and Telus Wifi Boosts - Force 5Ghz?

Hi everyone, For context, I'm currently using the T3200 modem and have one wifi booster hooked up via ethernet to the T3200 and then the second one connected wirelessly on the second floor. I've disabled the 2.4ghz band on the T3200 to reduce interfe...

btong by Just Moved In
  • 1500 Views
  • 2 replies
  • 0 kudos

Long Wait times on Support

I suppose I am lucky??? I waited 1 hour to talk to an agent. I heard some people waited 2 to 3 hours. Then after talking for 20 min I get transferred and and they told me another agent will get to me in 3 to 5 mins. It took 50 mins this time..... So ...

Telus and bad routing?

I play a game that requires low latency. The servers I connect to in order to play with my peers are located in Chicago, Denver, and Dallas. Chicago, among the server list, has the best ping with a consistent 40-60ms, all is good, I do not mind. Denv...

LatenCi by Just Moved In
  • 841 Views
  • 1 replies
  • 0 kudos

Incorrect Telus internet data usage being shown?

So I happen to find out that on July 14, 2020 my home internet usage meter was at 4560 GB?? We are 5 people who got phones connected to it and 2 iptv devices but mostly the highest we would go is at 15 gb a day. I spoke to telus rep and he said that ...

Replacing old home telephone wire?

I have VDSL internet on a 50 Mbps plan and I'm only getting 38 Mbps. After checking with my ISP and doing all the testing of my line and modem over the course of a week, I'm pretty convinced my slow speeds are due to my internal phone wiring. The hou...

Resolved! How do you get the new Telus Gmail to work in Mozilla?

Hating the migration already. Not only did Office 365 crash yesterday but now I can't get the telus addy to work in Mozilla. Can someone post what I need to do. Tried normal password, ssl, filled in the 993 and 465 ports, I turned off the 2 step veri...

DebSS by Just Moved In
  • 2101 Views
  • 5 replies
  • 0 kudos