Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Ordered a modem last week, still haven't gotten an email

I ordered a purefiber modem last week and they told me I would get it this week. However, I still haven't even gotten an order confirmation email yet. I called them yesterday and they said there was a delay and I would get the email once it ships, an...

BobG by Just Moved In
  • 1 replies
  • 1 kudos

New PureFibre Customer - Plex is not working properly

So just got PureFibre installed and my plex server was functioning perfectly fine on Shaw. While plex works fine on LAN, when i, or any other users, try to use it outside my network, It is always an indirect connection. I have UPnP enabled and the pr...

Pdippy by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Can I use a 3rd party router while I wait for the Wifi Hub?

I have recently ordered a 1Gig Purefiber Internet connection for my condo.There are no other services attached and I intent to use only the Internet service with Telus.As per Telus there have been some issues recently with their shipping of the WiFi ...

vits555 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Splitting Moca connection from T3200m modem

Hi, I currently have a T3200M modem located in my basement. This is also where my patch panel is located. I would like to hardwire my two optik tv boxes to the modem. The issue is the two tv boxes are both in a spot where it is not close to an ethern...

hng12 by Just Moved In
  • 4 replies
  • 0 kudos

My land line is saying "out of service"

Long time contract customer with excellent credit rating and no overdue account problems. Bill was due on Friday. Sometime this afternoon our home phone (land line) was placed out of service. When I call my number there is a message that our number i...

Kento77 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Equipment Provided

Hello, I am having Telus internet (1.5G) installed in my home later this month. I got the internet and a TV package and some cameras. My question is this - what equipment do they provide for the installation? I have searched and found ActionTec to be...

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