Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2489 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 19091 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17841 Views
  • 66 replies
  • 2 kudos

Router line 2 disconnected

Noticed my speeds way down yesterday. I’m on copper with internet 100 and my speed at the router is now less than 50. I checked the router settings and it says line 2 is disconnected although it is still plugged in the router. Tried all the usual ste...

buckycat by Ambassador
  • 1225 Views
  • 3 replies
  • 0 kudos

Internet usage warning - unlimited data plan

I have the Unlimited Data plan on my home internet and today I received an email warning that I have exceeded my monthly internet data allowance. When I sign into my account everything looks fine. The message is from Telus and all links in it go to T...

Djice00 by Neighbour
  • 1344 Views
  • 4 replies
  • 0 kudos

no email

my email stopped working last wednesday, Telus said they cant fix it and would transfer to google mail in 24-72 hours. its way past that and no email and no help at all told to wait. Im a senior with medical issues and need my email to connect with t...

Where do I thank your support staff?

I recently switched to Telus Fiber from Shaw and I am extremely happy with the much better product. It is better in so many ways, higher bandwidth (1 GB), lower latency (0-1 ms) and most importantly much much more stable (hard to quantify but network...

BruceJ by Neighbour
  • 1097 Views
  • 3 replies
  • 3 kudos

Wi-Fi Extender Intermittently Drops

Hi Everyone, I just opened up my Telus accounts after moving into a new apartment with Telus quick-connect installed. Stupidly, the wi-fi modem is installed near our apartment entrance within a closet separated from our living room by concrete walls ...

CF by Just Moved In
  • 497 Views
  • 0 replies
  • 0 kudos

Long Waits for Customer Service Reps

Back in the BC Tel days in Vancouver BC we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Since BC Tel now became Telus and Telus is now global, customer service is alm...

cholton3 by Just Moved In
  • 1461 Views
  • 3 replies
  • 1 kudos

Can’t connect to telus support?

Basically my telus internet and Optik TV stopped working, and need tech support.But every time I call telus on the following numbers:310-69881888-811-2323310-2255310-8324It directs me to “Koodo Mobile Assist”, which tells me that it will send me a te...

RonW by Just Moved In
  • 1142 Views
  • 3 replies
  • 0 kudos

Telus Home Assistant

Searched for the Telus Home Assistant under Skills and Games in the Alexa app. 10,161 results but no Telus Home Assistant. Any suggestions?

DonS01 by Just Moved In
  • 1079 Views
  • 3 replies
  • 0 kudos