Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 868 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 8782 Views
  • 61 replies
  • 2 kudos

incorrect wifi password

Our struggles with telus internet continue.... Hooked up the gigabyte package last month. Have been fighting it ever since. For the longest time, all the devices were getting kicked off the wifi at the same time. Nothing could reconnect until we unpl...

Brian9 by Connector
  • 1585 Views
  • 3 replies
  • 0 kudos

Internet Upgrade

If I increase my internet package from Optik 50 to Optik 75, will I require a new telus box and does a technician need to come to the home?

BLTimmons by Just Moved In
  • 649 Views
  • 1 replies
  • 0 kudos

Rural internet location qualifications

Looked up my address and it doesn’t qualify for the Telus hub. In the right location I can get a single bar on my iPhone XSmax (I only mention the model because I know different phones represent signal strengths differently). Been suffering beyond po...

dwest by Organizer
  • 1351 Views
  • 5 replies
  • 0 kudos

Telus Boost better than Google Nest Wifi?

I find that the fastest Mesh Network is the Telus Boost network, but only if you set it up properly. Equipment needed:1x Telus Wifi Hub Modem (Arcadyan, all white model)3 x Telus Boost Mesh Points3x MOCA 2.0 Converters (optional if you are using Cat/...

ShawSpy by Connector
  • 2540 Views
  • 4 replies
  • 0 kudos

Running broadband line to rural property

We are buying a property nw of Calgary (4 km north of Shane Homes YMCA) and need wired internet. Who can we connect with in Telus that knows if this is possible and how much it will cost? We are asking Shaw as well. Customer service has no clue. And ...

Terrible Fibre Connectivity

I keep having connectivity problems with my Fibre account. This is a graph of my up and down speeds measured every five minutes. Terrible reliability. I've installed wifi extenders to no avail. Very frustrated.

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iwoj by Just Moved In
  • 828 Views
  • 3 replies
  • 0 kudos