Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Adding a wired connection to the basment.

My landlords have telus, I like the internet but for some reason the wifi keeps dropping when I use it for my ps4. I understand theres boosters that can be bought but I'd rather have a wired connection.If the landlord agrees and what not, is it possi...

Beesherz by Just Moved In
  • 3 replies
  • 0 kudos


I have no dial tone from any of my phone jacks! I have called repair twice , no help from either rep,. I also tried customer service, very frustrating when you call and you know the rep isn’t even in the country. I would like someone to contact me wh...

KLD by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! Cat Ethernet cable for 1GiG

What Ethernet cable should I use for Telus pure fibre 1GiG. I was thinking of getting a Cat 8 because people recommended me that since it has higher bandwidth it’s better(2Ghz)but also it’s too over kill for some people. I just want an honest answer ...

Paavan by Just Moved In
  • 1 replies
  • 0 kudos

Can i have Telus pure fibre router installed on 2nd floor

I live in a Front Garage house and I booked an appointment for installation for my 1Gbps Telus pure fibre and I was considering having the router installed on the second floor is that possible, also does the technician need a coax outlet aside from t...

Paavan by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! 75mbps fiber

Hi all, I m new here so m not sure if my question would suite here. I m tking fiber 75mbps plan. When I talked to sales representative, he mentioned that my house has fiber connectivity. But installation guy is saying he need to do hole in the wall t...

Mavi by Neighbour
  • 9 replies
  • 0 kudos

T3200M stuck at "invalid username" and "logged in as: admin"

Hi there, I have had a recurring problem for some time now, whenever I try to log into my T3200M, it always says "invalid username and password" above their fields, and below it says "You are currently logged in as: admin". I am unable to find anyway...

1ronnie by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Unusable speeds on 2.4Ghz band

We have Telus 1gbps and recently moved and brought the router along with us. At our old location there was no issue, but in our new home the 2.4ghz band is extremely slow. I'm getting about 0-3mbps on my phone sitting next to the router using the spe...

Chilly604 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Red Deer, AB - How is there not better coverage in this city?!

I moved to Red Deer, AB a year and a half ago.... from Hinton, AB, a town a quarter the size of Red Deer. Hinton had fiber, Red Deer does not, at all. I managed to get Internet 150, which is fine. Now, I'm moving again. The live agent I spoke to says...

MrJane by Neighbour
  • 5 replies
  • 0 kudos

Resolved! I am gonna move to the new home and have some questions about the telus internet.

I am gonna move to the new home and have some questions about the telus internet. ↑↑↑↑↑ My new home is using this ONT ↑↑↑↑↑ My current home is using NOKIA ONT & T3200m Modem 1,Which model is the new one?2,Why does the Alcatel ONT used at the new home...

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TommyL by Just Moved In
  • 7 replies
  • 0 kudos

Resolved! Telus Fibre not available

Currently using Telus Gigabyte Internet but the place I'm moving to has only an option of copper Internet 15 or 25 at the same price. I'd love to use Telus if things are reasonable to the place where I'm moving, but since there is a significant diffe...

calgarian by Just Moved In
  • 2 replies
  • 0 kudos
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