Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Latest topics
Resolved! Optik IPV5050 Box Losing Connection
I have the T3200M Modem with 3 IPV5050 remote boxes. 2 of the boxes are on the second floor and work fine for the most part. Oddly enough, as I type this, one of the boxes has frozen, 2 minutes later it has reconnected. My question is that I usually ...
Resolved! How to get support in dealing with vandalism on Telus boxes?
I recently sent an email to graffiti@telus.com that bounced back, even though it was an email that was given to me by a Telus representative just recently. Can you please tell me where I can get in touch with someone about ongoing vandalism on the Te...
Resolved! Poor upload speeds but only when hardwired
Hello, I am having a strange issue with my new telus internet. Currently with the gig fibre.My speeds when I am on wifi are: 200-300Mbps download100-200 Mbps Upload1-2 Ping My speeds when I am hardwired with cat6 cable are: 900-1000 Mbps download0.01...
Resolved! Possible double nat issues
Hi,I have Telus fiber 1gb connection and the t3200m modem/router. I have it in bridge mode and port one connected to a unifi dream machine. From my work pc when I use cmd to run tracert I get the followingTracing route to dns.google [8.8.8.8]over a m...
New Telus Wi-Fi 6 Access Point and Wi-Fi Jack
Here's the 2 new peices of equipment from Telus. They are only being installed in select areas as of now. Description: The TELUS Wi-Fi 6 Access Point contains next-generation Tri-Band Wi-Fi 6 technology that provides whole-home Wi-Fi coverage, increa...
Resolved! Forum access denied.
When I visit this forum I get a screen that says The requested URL was rejected. Please consult with your administrator. when I delete the website data in Safari I can access for a while, then it happens again.
Resolved! Purefibre Availability
Hi, how can I find out when purefibre will be available in my neighborhood? Thanks!
Resolved! System log with weird Mac addresses
Can someone help me identify what tyor of devices these mac addresses that keep connecting and disconnecting from my router throughout the day. When I search tbrm they come up with things I'm not understanding. Help please. As I believe my recent ex ...
Resolved! Wifi Issues - Too many devices on one access point?
I currently have the gigabit fibre plan. All my wired devices have no issues and run full speed. However, I get intermittent drops in my wifi connection speed across multiple devices. Right now my cellphone is showing wifi connection speed of 6Mbps w...
question regarding the green boxes in the neighborhood
Hi, we are trying to buy a house and have found a couple of green boxes with the Telus name on them. Those boxes are located literally on the lot area (backyard) but still outside the fence. We are concern about the boxes: what is the purpose of thos...
