Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1813 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14416 Views
  • 65 replies
  • 2 kudos

PureFibre Billing Issue - “Technical Glitch” ?

Just wondering if other PureFibre users are experiencing this issue to validate what customer service is telling me..... I have had PureFibre since early 2019 and have been very happy with it. Yesterday, when I went into my account, I noticed my bill...

jennacdn by Neighbour
  • 1118 Views
  • 7 replies
  • 0 kudos

Internet service upgrade

Hello we live at Silver Beach Road out at pigeon Lake, we her DSL “internet 6” out of your Mulhurst sub station.As you can well imagine this is painfully slow and the community ( Mulhurst, Silver Beach) and other surrounding summer villages are in DE...

Bachman1 by Just Moved In
  • 548 Views
  • 1 replies
  • 0 kudos

Bridge T3200M on MOCA lan

My modem is mounted in the garage and connected to fibre and coaxial cable. There is an ECB6200 MOCA adapter in the house that is connected to an Actiontec WEB6000Q extender. I want to remove the extender, bridge the modem and plug my own router into...

PureFiber GIG To ONT to Nighthawk AX12 and IPV6

New to telus To prepare for upcoming install , anyone have a similar set up not using Telus own modem/wifi router just the ONT to a third party router.also if the IPV6 WAn set up could be done via the router auto setup or there are specific values ha...

Resolving host - connection drops v.frequently

Hi thereAnyone else having a Resolving Host issue that causes connectivity to drop? This issue has persisted for me for 6 months now, on different browsers and different devices. I just introduced a new device to my home and it has the same problem.A...

ryanyvr by Just Moved In
  • 1061 Views
  • 4 replies
  • 0 kudos

Speeds through a Booster

Have 1Gig internet , my question is about a booster , I have a booster hardwired from modem it runs to the other side of my house, was wondering what strength of signal should I get from a hardwired booster ? Speed Testing on a new iPad Pro

Miker1 by Just Moved In
  • 1536 Views
  • 6 replies
  • 0 kudos

Resolved! Boost expansion

I am having trouble Cherri g a good connection for my expansion boost. It keeps telling me to move closer to the modem, but my first boost is plugged into modem, 2nd one is about 20’ from the 1st with excellent connection, then this expansion one is ...

LHR by Just Moved In
  • 719 Views
  • 2 replies
  • 0 kudos