Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus rural internet 5G admin acccess

I have the Telus 5G rural internet, but I believe I still have poor signal quality/strength just like my old smarthub 500 plan, which is still place for the time being until Telus phases it out. Our old ZTE MF279T smarthub gets up to 150 mbps down wh...

Ziggy_99 by Neighbour
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Does Install Tech Bring Modem?

I just signed up for Telus PureFibre coming from Shaw and have an install scheduled this week. Does the technician bring the Internet equipment or does it get shipped to me? I understand that the TV boxes will be shipped and I can self install these ...

craiger8 by Friendly Neighbour
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  • 3 replies
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Connect Error

I often connect to another households telus connect and can see all their devices. Why does this happen?

84353 by Neighbour
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  • 1 replies
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Wifi Pin

I am trying to connect an old laptop to the Pure Fibre internet and it is asking for the 8 digit pin on the router but I don't see any Pin on the router.

Shannonj by Friendly Neighbour
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  • 2 replies
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Is this a SCAM???

I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't su...

Kupa by Neighbour
  • 202264 Views
  • 28 replies
  • 4 kudos

Telus 5G Smart Hub – iPv6 is not working properly

I am getting an iPv6 address through telus on the ZTE MC7010 outdoor CPE but ICMP filtering seems to be not working currently, and it is not the fault of my router. Instead of bridging which seems to not be working properly for some reason, I used th...

BBi by Neighbour
  • 1306 Views
  • 1 replies
  • 0 kudos

High Ping on CS2 West Coast Servers

Hello, I'm experiencing high ping on Counter-Strike 2 West Coast servers since January 30th, 2024. I'm located in Alberta and my ping to Seattle servers was usually 30-40ms and California was 40-45ms but lately it has been 60-80ms for those servers, ...

mz17 by Organizer
  • 3701 Views
  • 6 replies
  • 1 kudos
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