Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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purefibre installation appointment date

So I just registered for the compulsory pure fibre installation online. And the earliest date I can get it installed seems to be on January 2023?!?! Are these appointments really backed up right now??

Resolved! Telus Hub (Arcadyan) remote access/management

Hello, I'm trying to access my Telus WiFi Hub (Arcadyan router) remotely with port forwarding. I can see that there is a router IP and a gateway IP. When I enter the router IP locally it goes to (gateway IP) and shows the admin page, wh...

dave_z by Just Moved In
  • 1 replies
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Lake Chaparral 5G Network installation problems

How do we reach Telus to ask questions about the 5G installation in Lake Chaparral? They are making such a mess. We have a giant 10 foot long hole at the roots of our trees and now the other hole on our front lawn has just been filled with a gravel m...

MED by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Wifi 6 Booster/Original Booster

I previously had 5 of the original Telus boosters setup throughout my house. A tech recently replaced all 5 with 1 of the new wifi 6 boosters and explained it would provide “whole home coverage”. Of course it doesn’t and although it’s much better clo...

Resolved! NH20A

How do you set up a 2.4 and 5 ghz on a NH20A router?

Hayleyj by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Setting up a separate network for tenant (bridge mode)

I have the "Telus Wifi Hub", I understand I can set port 1 to bridge mode, run that into another router and set up a separate wifi network for my tenant.My questions are...- the new router will be in the rental suite. If the tenant unplugs the ethern...

Austinw by Just Moved In
  • 3 replies
  • 0 kudos
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