Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
Latest topics
My Wi-Fi app
I recently had PureFibre internet installed, and have the "My Wi-Fi" app installed on my phone to manage usage, primarily using the "pause" capability to make sure my teen isn't on the internet 24/7. But I've looked for hours on the Telus site to fin...
Bitdefender Box 2 - Can't use T3200M Bridge Mode?
I have had for a few years a Bitdefender Box 2 (basically a router / firewall to protect my IoT devices) attached to my TELUS T3200M without issues. To be safe ( I assumed); I have by Optik TV boxes attached directly to the LAN jacks on the T3200M (a...
Resolved! 2.4 GHz network
Need to have a separate 2.4 GHz network to sync some hardware. Cannot find any method of either setting up a separate 2.4 GHz network or forcing current modem to 2.4 GHz mode.Help
2.4ghz doesn't work
Hi. I have the Telus Smart Hub. I've tried going to http://192.168.1.254/ and turning it on, it doesn't work. I turned off 5ghz (low and high) and 2.4 still doesn't turn on. When I look at the status overview, 2.4 doesn't have (and isn't assigned) a ...
Slower Telus Hub internet
Why over the last two years has my Telus Hub slowed down. Originally it was around 23mbs and now im lucky to get 5mbs. Feeling ripped off
Resolved! TELUS Wi-Fi Hub - Port forwarding
In short, I have a local web server that I use for testing. It is not used publically. I am trying to run this on port 44301 (SSL) so basically, I want https://www.MYDOMAIN.com:44301 to go to my local web server (IIS on Windows 10). The SSL cert is v...
Backup power unit
Why doesn't the backup power unit provide power to the modem for wifi? The power just went out and i found this out. Can they not connect the modem and switch via poe or something?
Resolved! WIFI/internet connectivity issues in the evenings - keep on having to renew DHCP lease as a fix
I am loosing connectivity to my wifi constantly and keep on having to renew the DHCP lease as a fix.When I look at the available WIFI networks around me there are many strong Telus signals (I live in an apartment building).Any other solutions/suggest...
Telus Wifi Hub kicking certain devices off the Internet
I recently moved into a place with Purefibre preinstalled and I've had issues with the Wifi Hub kicking my desktop PC and my phone off the Internet from time to time. In both cases, it seems that the devices are still connected to the network and tha...
Contact information
How do I update my contact information for my home internet account?
