Internet & Home Phone
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Now on Optik cabling

During the instal the tech tells that on paper I have 75 speed, but will actually have 150 speed. Speed throughout the house is much less consistent than before. And less than 75, obviously not close to 150. I have added 3 boosters and now have much ...

Upgraded to fibre and now Alexa will not connect to optik

Prior to the upgrade Alexa connected easily to optik. Now I have enabled skills disabled skills deleted items and repeat repeat and finally I've just given up. I have called for technical support but got passed around from one person to another each ...

Jerry3 by Neighbour
  • 2199 Views
  • 6 replies
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MoCA adapter stopped working

I have the Wi-Fi 6 router running in MoCA mode. There’s an area of low service in my house (basement bunker) where the Telus tech provided a MoCA adapter. Since we don’t watch TV much in that room, I’ve been using the adapter for my PC in the same ar...

Jmah by Neighbour
  • 1346 Views
  • 2 replies
  • 0 kudos

3 Hrs of my day today trying to upgrade my phone and plan

Today I tried to:- upgrade my iPhone online via Telus Hub. It wasn't working- so I walked down to the nearest Telus - they recommended instead that I call customer service- called customer service and waited for 2hrs - explained my situation again, a...

jam2 by Neighbour
  • 765 Views
  • 1 replies
  • 0 kudos

Telus fiber not reaching the bedroom

Hi everyone. I live on thé ground floor of a 3 story townhouse, 1 bdrm 600 sqft.I had fibre installed last year, the modem is by the door and my bedroom is in the back of the house with a small patio attached.Next to the modem I can get around 600mbp...

Property damage not dealt with

Some telus crews trespassed on my property and caused pretty substantial damage. Aside from sending someone to my home to try to threaten me into signing an easement contract, they have refused to deal with the issue or even respond to me. Has anyone...

Gnosis by Friendly Neighbour
  • 2075 Views
  • 5 replies
  • 0 kudos

Repeated calls from Telus

I am getting calls every day from Telus [888-811-2323] When I answer I hear 3 beeps and then the line goes dead. It has been going on for weeks and I’m really tired of it. I’ve tried calling Telus, but just get handed over to a bot that doesn’t seem ...

pbsfan by Organizer
  • 4729 Views
  • 8 replies
  • 0 kudos

monthly security plan added without my consent!

I noticed that my last months bill was increased by 33$ Telus, please don't treat your customers like this! They sent me a 'free camera'. They told me over and over again it was 'free'. Now, I find out, Telus has increased my monthly billing by 33$ f...

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