Internet & Home Phone
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Internet still not repaired

Internet has been out for 36 hours. Can't speak to anyone local to fix. Should add we've done all the reboots, etc. Telus believes Fibre cut and now repaired but is still not working.

ML57 by Friendly Neighbour
  • 993 Views
  • 2 replies
  • 0 kudos

Valorant High Ping West Servers

For the past few days myself and others have been experiencing high ping on Valorant, specifically on West coast (Oregon and California) servers. Normally I get 20-30 ms on these servers, now it is around 75-80 ms. Everyone I have come across on TELU...

Nub by Neighbour
  • 10057 Views
  • 18 replies
  • 4 kudos

Telus nightmares again!

My telus fiber optic had been working good for many months and then some telus guy phones and says your equipment needs to be upgraded. Which they did a few weeks later and nothing has worked right ever since. I have had three reps work on it and non...

JFT by Neighbour
  • 850 Views
  • 1 replies
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When will PureFiber come to area

I have been a customer of TELUS for a very long time. My home hardline, cell, TV and Internet. In fact my email ends with telusplanet.net. Here is what is bothering me. I asked when to expect Purefiber in my area, Pennsbrooke. Marlborough along 52 st...

New Telus Smart Hub

Have been using Linksys router connected to rural Telus ZTE 275 for several years (4G). Requested more data from Telus and was offered a 5G solution. Received an outdoor unit and a Telus Wifi Hub. (looks like a beehive) My issue is this: The new Telu...

Mr_Neil by Neighbour
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  • 5 replies
  • 0 kudos

Resolved! report of damaged pedestal

328 Strathaven Drive, Strathmore AB damaged pedestal doors. Please fix asap as neighborhood kids play around the area. Thank you.

328 Strathaven Drive_broken utility box.jpeg
TammyN by Neighbour
  • 2192 Views
  • 3 replies
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Resolved! Telus Network Access Hub Port Forwarding

Last year I moved into a new place and had Telus PureFibre installed. I recently came upon the need to host servers and while attempting to deal with port forwarding, I found I cannot access the default 192.168.1.254 admin services using admin and th...

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