Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Is home phone internet-dependent?

I am looking for a good old-fashioned land line. It worked without internet, cell towers and during power outages. Is this home phone service internet-dependent like so many others?

tracyp by Just Moved In
  • 2 replies
  • 0 kudos

Philips Wiz A21 Smartlight Keeps Disconnecting

The light pairs with no problem. It is detected in the app and by my Alexa integration. The Telus wifi access point sees it on the 2.4GHz band. After 15-30 minutes, I get these messages.Communication with server failed.This light is unavailable.The T...

Resolved! call control cannot log on

It was recommended I use #99 on my landline to help with blocking robo calls.The computer generated voice response was this is not available to me with the type of account I hold.I then tried to log on on my laptop/MyTelus and I get the 'eternal spin...

Creatrix by Organizer
  • 4 replies
  • 0 kudos

Resolved! email virus

I got an email from an unethical hacker stating that he had hacked my email and had given me a virus. I had been working with an ethical hacker to get my instagram account and now we can't move forward because of this virus. Can telus help with this ...

ookie by Just Moved In
  • 2 replies
  • 0 kudos

WiFi usage according to connect app

According to the Connect app, one of my TVs represents 60% of my WiFi usage. This TV is not internet connected and when I click on it, it does not appear as a device. This makes no sense to me, but I am experiencing erratic WiFi speed (upload in part...

Zte279 hub

I have to login to the To block some of my devices sometime when I have more than 10 connected. Today I blocked an unnamed device and at the same time the website said “Safari cannot open the page because it could not connect to server” ...

Momklein by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Fibre Internet

They have just install the fibre infrastructure on Brunette and Lougheed in Coquitlam. I live in a strata building, do I have to call in to get them to start installing it in my building?

bjramos82 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Switched to TELUS - how to use my own router?

I just switched to TELUS from Shaw. I'll be using the Internet and 2 phone lines, so the installer made a setup with Nokia ONT XS-250X-A, Network Access Hub NH20T and Wireless AP B20T.I would like to use my ASUS router AC1750 (RT-AC66U) that I used w...

ndjur by Friendly Neighbour
  • 6 replies
  • 0 kudos
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